US Foods · 14 hours ago
Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)
Charlotte, NC
Full-time
Hybrid
Mid Level
$17/hr - $26/hr
3+ years expUS Foods is one of the largest food distributors, known for its culture of promoting from within and excellent training programs. The Customer Service Representative - National Sales will serve as a liaison between National Sales customers and internal departments, handling customer inquiries, processing orders, and resolving complaints.
E-CommerceFood and BeverageFood ProcessingSnack Food
Responsibilities
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers
Respond to product inquiries from customers. Share new or additional services or products with customers
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
Contact all customers affected by product recalls and withdrawals
Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems
Qualification
Required
High School diploma or equivalent required
Minimum of three years experience in customer service call center environment required
Excellent verbal communication skills and problem resolution ability required
Working knowledge of Microsoft Word and Outlook required
Preferred
Bachelor's degree preferred
Experience in food service distribution a plus
CRM / Phone Technology experience preferred
Benefits
Medical
Dental
Vision
401K
Life insurance
Overtime compensation
Health insurance
Pre-tax spending accounts
Retirement benefits
Paid time off
Short-term and long-term disability
Employee stock purchase plan
Company
US Foods
US Foods is a foodservice distributor that provides its customers with innovative food offerings and a suite of business solutions.
10001+ employees
H1B Sponsorship
US Foods has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2022 (6)
2021 (6)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$2BKey Investors
National Safety CouncilKohlberg Kravis RobertsCommonwealth's Opportunity Fund
2025-06-25Grant· $0.02M
2024-09-27Post Ipo Debt· $500M
2023-09-11Post Ipo Debt· $1B
Leadership Team
Dirk Locascio
Chief Financial Officer
G
Greg Schaffner
Regional President
Recent News
2025-12-16
FoodProcessing.com
2025-11-26
Company data provided by crunchbase