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St. Elizabeth Healthcare · 16 hours ago

ITSM Intermediate Analyst

Crestview Hills, KY

Full-time

Onsite

Mid Level

3+ years exp

St. Elizabeth Healthcare is a trusted provider of quality care across Kentucky, Indiana, and Ohio, dedicated to improving the health of the communities they serve. The Intermediate IT Service Management Analyst is responsible for supporting the design, configuration, and maintenance of IT Service Management processes and the ServiceNow platform, ensuring reliable service operations and assisting in process improvements.

Health Care

H1B Sponsor Likely

Responsibilities

Administer and support the ServiceNow platform to maintain stability and performance

Configure and enhance ServiceNow modules, workflows, and business rules under established standards

Assist in customizing applications for ITSM and CMDB modules to meet business requirements

Integrate enterprise systems with the ServiceNow platform

Build and maintain dashboards and reports using Performance Analytics

Collaborate with process owners to ensure ServiceNow aligns with ITIL-based service management practices

Support core ITSM workflows (incident, problem, change, request) and contribute to process improvements

Implement basic automation solutions to streamline repetitive tasks

Work closely with service desk and technical teams to resolve platform-related issues

Share knowledge and provide guidance to junior team members when needed

Prepare documentation for configurations, workflows, and user guides

Respond promptly to customer requests and incidents, ensuring resolution within SLAs

Maintain clear communication with stakeholders throughout issue resolution

Deliver a positive user experience through professional and helpful interactions

Follow platform governance guidelines and ensure compliance with internal policies

Participate in periodic reviews and audits to maintain data integrity and process adherence

Performs other duties as assigned

Qualification

ServiceNowITILITSM processesPerformance AnalyticsCustomer serviceCollaborationDocumentation

Required

Bachelors degree

The bachelors degree requirement can be waived if the candidate has four or more years of experience in IT service management or similar

Knowledge of complex computing environments with multiple hardware, software, and database systems

Ability to manage and deliver IT services in an enterprise setting

Knowledge of ITSM Platforms, frameworks, policies, and procedures

Three years of experience in IT service management

Benefits

Competitive pay and comprehensive health coverage within the first 30 days.

Generous paid time off and flexible work schedules

Retirement savings with employer match

Tuition reimbursement and professional development opportunities

Wellness, mental health, and recognition programs

Career advancement through mentorship and internal mobility

Company

St. Elizabeth Healthcare

Glassdoor3.8

St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region.

Founded in 1861

Kenton, Kentucky, USA

10001+ employees

http://www.stelizabeth.com/

H1B Sponsorship

St. Elizabeth Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (5)

2022 (1)

2021 (3)