AvidXchange, Inc. · 13 hours ago
Customer Care Representative I
Charlotte, North Carolina, United States
Full-time
Hybrid
New Grad, Entry Level
0+ years expAvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers. The Customer Care Representative will resolve customer inquiries through various channels and ensure customer satisfaction by troubleshooting issues and providing product training.
FinTechPaymentsSaaSTransaction Processing
Responsibilities
Customer facing position manages low to medium level inquiries from AvidXchange customers either through phone, email, or chat channels
Troubleshoot customer issues and handle escalated situations
Learn and understand the case management process and properly route to others for case resolution
Responsible for learning and administering processes that enable problem resolution
Respond and resolve through critical thought processes that directly correlate with the customers’ requests and needs
Educate customers on best practices to help reduce future contacts
Provide basic product training & documentation to customers
Ability to perform at a minimum of “meets” in balanced performance scorecard for CSAT, QA and Productivity measures outlined
Model being customer-centric and supportive of the overall mission of the contact center and difference made in the organization
Qualification
Required
At least six (6) months of previous experience in a similar role or one (1) year customer service or contact center role
Ability to navigate through multi-systems at once, including computer skills and technical aptitude
Skilled at asking probing questions to gain understanding of customer needs
High tolerance for problem resolution and de-escalating customer escalations
Attention to detail
Ability to problem solve using existing processes and tools, and recognize when to ask for assistance from other internal team member
Benefits
18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange**
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250***
Hybrid Workplace Flexibility
Free parking
Company
AvidXchange, Inc.
We are a leading provider of accounts payable automation software and payment solutions for mid-market businesses and their suppliers.
1001-5000 employees
H1B Sponsorship
AvidXchange, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (36)
2023 (32)
2022 (45)
2021 (16)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.13BKey Investors
CorpaySixth StreetFifth Third Bank
2025-05-06Corporate Round
2025-05-06Acquired
2021-10-13IPO
Leadership Team
Michael Praeger
Co-Founder, Chairman, and Chief Executive Officer
Boyce Adams
Senior Vice President
Recent News
2025-12-17
Crowdfund Insider
2025-11-10
2025-11-04
Company data provided by crunchbase