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LHH · 13 hours ago

Technical Support Senior Engineer

Moorestown, NJ

Full-time

Onsite

Senior Level

$120K/yr - $135K/yr

7+ years exp

LHH Recruitment Solutions is seeking a Technical Support Senior Engineer for their optoelectronics client in the Moorestown-Lenola, NJ area. The role involves leading operational improvements, providing training, and delivering technical support while managing high travel responsibilities.

Human Resources

Hiring Manager

Laura Orozco

Responsibilities

Develop in-depth knowledge of product portfolio and technologies

Deliver training to customers and internal team members, prioritizing service engineers

Provide technical support via onsite visits, phone, email, and web-based service applications

Troubleshoot and repair tools both at company facilities and in the field

Establish and maintain parts rebuild and preventive maintenance programs

Act as an internal technical resource and first responder for service calls

Manage and maintain a Technical Support Schedule to ensure timely service delivery

Collaborate with service contractors on technical and service documentation

Travel to customer sites for installations, upgrades, preventive maintenance, and on-demand service

Participate in system acceptance testing and customer training during installations

Assist engineering teams with design, documentation, and BOM creation as needed

Coordinate directly with customers to plan service and travel schedules

Support new start-up system and training at headquarters

Strong technical background in vacuum systems or related equipment

Excellent troubleshooting and problem-solving skills

Ability to train and communicate effectively with customers and internal teams

Willingness to travel extensively for customer support

Experience with documentation, scheduling, and coordination of technical services

Qualification

Mechanical EngineeringSolidWorksAutoCAD LTERP systemsProject ManagementTroubleshootingTrainingCommunication

Required

Bachelor's Degree in Mechanical Engineering or applicable field of study/expertise

7+ years of demonstrated experience in mechanical equipment and/or system design, including mechanical detail and assembly drawings, GD&T, and BOM generation and maintenance

Experience in SolidWorks and SolidWorks Simulation

Experience with AutoCAD LT

Knowledge of manufacturing methods, materials selection, and fabrication techniques

Ability to interpret and utilize detailed engineering drawings, specifications, and documentation

Hands-on experience with project management and coordination of design-to-production workflows