Customer Service Representative I (Hybrid) jobs in United States
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First Citizens Bank · 16 hours ago

Customer Service Representative I (Hybrid)

positionPhoenix, AZ
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

First Citizens Bank is hiring multiple full-time Customer Service Representatives in their inbound Customer Engagement Center for hybrid positions. The role involves serving as the initial contact for banking inquiries and providing support to clients through various communication channels.

BankingInsuranceLendingPaymentsWealth Management
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H1B Sponsor Likelynote

Responsibilities

Serves as an initial point of contact on banking inquiries and concerns
Provides support for existing and prospective clients via inbound telephone calls and live chat
Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions
Identifies cross-sell opportunities and makes referrals as appropriate
Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge

Qualification

Customer service experienceVerbal communicationWritten communicationCall center experienceFinancial Services experienceBilingual (Spanish)PC-based software knowledgeMulti-taskingKeyboard skillsProfessionalism

Required

High school diploma or GED with 1 year call center or customer service experience
Strong verbal and written communication skills
Working knowledge of PC-based software
Ability to work in multiple software applications at one time
Strong keyboard skills
Ability to multi-task in a fast-paced environment
Ability to display professionalism while interacting with others

Preferred

Call center experience
Bachelor's degree
Financial Services experience
Bilingual (Spanish)

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (102)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Greg Smith
Chief Information and Operations Officer

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