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Texas Health and Human Services · 13 hours ago

Accountant III - Research

Austin, TX

Full-time

Onsite

Mid Level

$4,500/mo - $4,725/mo

3+ years exp

Texas Health and Human Services Commission (HHSC) is dedicated to positively impacting the lives of Texans. They are seeking an Accountant III to perform moderately complex accounting work, focusing on billing, collections, and financial data management.

Health Care

No H1B

Responsibilities

Receive and prepare refund requests, fund moves, claim setups and additional requests sent in via email and USPS

Process and keep all client information remitted to the agency confidential

Research, analyze, sort, and process financial data utilizing multiple client-based accounting systems

Backup additional tasks and areas of Accounts Receivable (AR) as assigned by management

All tasks are performed in accordance with Federal and State guidelines managed by Senate Bill 245. Funds must be deposited within 72 hours of receipt

Communicate with internal and external accounting teams via phone, email, and MS Team meetings to prepare and process fund move requests, claim setups, refunds, and any additional incoming tasks

Answer incoming client calls and make outbound phone calls regarding client account information

Verify the accuracy of client account information and request workflow logs to address discrepancies

Monitor the progress of workflow log requests from clients in the Accounts Receivable Tracking System (ARTS)

Prepare refund requests, SARS, and fund moves sent to the ARTS Corrections inbox. Billing, collections, reconciliation, and late fee assessments for Access Rules (50%)

Complete Provider Claim setups sent to ARTS Claims inbox. (5%)

Assist with State Reviews, one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) and other requests sent to ARTS Projects inbox. (15%)

Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, Fair Hearing Appeal requests, disputes of liability, documentation, retrieve after hours voicemails, and return client calls as needed. Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements. (10%)

Backup to the following tasks: Answer incoming calls determined by management to meet business needs. Take inbound collection calls and respond to inquiries from clients who were overpaid by the Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Provide account information to clients using various databases. Create, work, and monitor the progress of client workflow logs via the Accounts Receivable Tracking System (ARTS) for claim changes, reviews, and refund requests. Make outbound return calls to clients to provide account details and answer inquiries received via voicemail. Verify client account accuracy and update information as requested or needed. Assist with New ARTS user setups, ARTS password resets, and TOP file uploads/downloads and Pending Top Collection lists. (10%)

Cross train in other areas of the Accounts Receivable Department to aid as a backup as needed and assigned by management. (5%)

Work on special assignments as determined by management to accommodate business needs and deadlines. (5%)

Qualification

AccountingBillingCollectionsFinancial ResearchAutomated Accounting SystemsMicrosoft Office SuiteCustomer ServiceReconciliationCash HandlingProblem SolvingEffective Communication

Required

Minimum 3 years of billing, collections, financial research, accounting, finance, or cash-handling experience in related field

Experience using automated accounting or customer database systems

Experience using MS office suite (Word, Excel, Outlook, Teams)

Excellent written communications as observed by detail and completeness of information provided on the state application

Graduated from High School or equivalent. Experience and higher-level education may be substituted for one another on a year-to-year basis

You will need three years of customer service, accounting, bookkeeping, or cash-handling experience using an automated accounting system

You will need at least three years of experience in Microsoft Office Suite

Knowledge in billing, collections, research, customer service, reconciliation cash handling or fund processing and knowledge of policies and procedures for handling funds including reconciliation

Skill in the use of office equipment, computers, and various software applications

Skill in problem identification and resolution

Ability to interpret and apply accounting data and work accurately with numerical detail

Ability to work within established deadlines and ability to prepare accurate reports

Ability to communicate effectively and professionally with clients, providers, agency staff, and others

Ability to work under moderate supervision with limited latitude for the use of initiative and independent judgment