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QTS Data Centers · 15 hours ago

Technical Operations Trainer

Ashburn, VA

Full-time

Onsite

Senior Level

5+ years exp

QTS Data Centers is a global leader in digital infrastructure, committed to connecting the world for good. The Technical Operations Trainer role involves developing and delivering training programs to ensure Facilities Operations team members are competent in their tasks, thereby supporting smooth data center operations.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

Responsibilities

Develop and deliver effective training materials related to the operation, maintenance, and safety procedures of data center facilities and other aspects of the data center business

Utilize classroom-based and hands-on training modalities to familiarize technicians with equipment, programs and procedures they will be working with in the performance of their roles

Utilize digital resources (e.g., LMS, Microsoft Teams) to facilitate and deliver effective technology-based training

Work with Facilities Operations leadership teams within the region to create, coordinate and deliver a training plan that meets the needs of the respective teams

Conduct ongoing evaluation and improvement that includes independent and collaborative reviews of training products and programs to assess effectiveness, as well as solicit feedback from learners to enhance future sessions

Foster a friendly and supportive environment that encourages engagement from learners and invites them to be an active participant in the learning process

Maintain a high level of knowledge in data centers facilities and operations, and QTS processes

Must have an excellent ability to convey complex technical information in an easy-to-understand manner

Track and schedule staff certification renewal requirements and prepare reports on certification status

Regularly review and update training programs to reflect changes in technology, processes, and compliance requirements

Prepare reports on training activities, staff performance, and any identified issues or areas for improvement

Travel up to 35%

Other job tasks as required

Qualification

Data center operationsInstructional experienceTechnical instructionTraining program developmentData entry skillsCommunication skillsInterpersonal skillsProject management

Required

Minimum of 5 years experience in operations and maintenance in a critical environment (data center, nuclear, power generation, etc.). Data center experience preferred

Minimum of 3 years of documented instructional experience

Excellent interpersonal skills with the ability to interface with all levels of the organization

Basic project management knowledge

Strong written and verbal communication skills

Basic data entry skills