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AAA Western and Central New York · 7 hours ago

Mulesoft Developer (Hybrid, Must Reside In Buffalo/WNY Region)

Williamsville, NY

Full-time

Hybrid

Mid Level

$91K/yr - $125K/yr

AAA Western and Central New York is dedicated to providing high-quality automotive, travel, insurance, and other relevant services to its members. The Mulesoft Developer role involves developing and maintaining API-led connectivity using MuleSoft, ensuring seamless integration between systems, and collaborating with various teams to enhance business initiatives.

Consumer Services

Responsibilities

Assist with each release cycle to implement and deploy new/updated applications and code

Work with integrated applications, striving towards coding best practices and data quality

Contribute to technical documentation and support Salesforce Administrators and other application integration needs

Provide post-go-live support specific to new applications to ensure smooth transition and effective system utilization

Institute full development life-cycle practices from technical design to development, testing, and deployment

Engage and facilitate discussions with other SMEs and project teams to gather requirements, configure, and extend applications based on business needs

Develop and maintain API-led connectivity using MuleSoft to enable seamless integration between systems like Salesforce, ERP platforms (e.g., NetSuite), and other enterprise applications

Develop and maintain integration flows, including API specifications, message routing, data transformation, and error handling

Participate in code reviews and contribute to improving team practices and standards

Participate in strategic planning and prioritization of enhancements to enable business initiatives

Define project scope, technical solution designs, identify resources (if needed), develop implementation plans, and provide effort estimations

Partner with IT and Business teams to plan implementations of initiatives for assigned applications

Work cohesively with the Enterprise Architecture team, business partners, and the cross-functional Digital Steering Committee to build end-to-end solutions

Lead and involve critical stakeholders in strategic planning processes and prioritization of enhancements

Collaborate with cross-functional teams to define and implement best practices, standards, and reusable frameworks for integration development

Adhere to requirements for completing enhancements, changes, or code promotions for integrations

Play a critical role in the testing phase; Develop and execute test plans and test cases, perform functional, regression, and integration testing, and develop and maintain test scripts

Identify, analyze, and document defects, errors, and inconsistencies within integrations

Schedule and conduct meetings to communicate project expectations, deliverables, and changes to application functionality

Monitor projects regularly to evaluate progress, quality, management issues, and potential roadblocks

Adhere to the ITIL framework with Release, Change, Incident, and Problem management standards

Ensure all issues are addressed promptly and efficiently to meet or exceed SLAs

Prioritize customer experience & outcomes and provide excellent customer service & technical expertise

Ensure team members are informed and equipped with knowledge of issues and resolutions

Identify and highlight issues across the spectrum, taking ownership of resolutions

Design, develop, and manage knowledge management content; including articles and documents within the tool

Promote the use of knowledge management tooling and processes to facilitate knowledge sharing

Lead efforts with Incident and Problem management standards for the integration layer

Provide ongoing support and troubleshooting for existing MuleSoft integrations, ensuring smooth and continuous operation of AAA's systems

Qualification

MuleSoftAPI-led architectureRESTful servicesSQLXMLJSONActive listeningCollaborationProblem-solving

Required

Strong understanding of API-led architecture, RESTful services, SOAP, and data formats such as XML and JSON

Familiarity with SQL, databases, and data migration techniques

Ability to establish/maintain strong relationships with business and technology teams to in order to understand integration requirements and deliver high-quality solutions that align with AAA's architecture & business goals

Display a strong sense of ownership and responsibility

Ability to clearly articulate messages to a variety of audiences (written and verbal) & to effectively document solutions for future utilization/application; as well as ability to display exceptional active listening skills and follow verbal & written instructions

Ability to work effectively both collaboratively & independently in an agile team environment, while influencing others and moving toward a common vision/goal within the provided deadline(s)

Proven capability to demonstrate sound judgement in stressful situations/circumstances

Some travel required within the Club territory and ability to provide afterhours support as needed

Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone

Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time

Must be able to lift, carry, push, pull a maximum of 30 lbs