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WEX · 15 hours ago

Senior Recovery Agent

United States

Full-time

Remote

Mid, Senior Level

$19/hr - $25/hr

3+ years exp

WEX Inc is a company focused on providing payment solutions, and they are seeking a Senior Recovery Agent to manage collections from past due customers. The role involves negotiating payment arrangements, assessing risk, and providing excellent customer service while adhering to industry regulations.

Financial ServicesFinTechPaymentsSoftware

Responsibilities

Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances

Interprets (understands) customer's needs and intent, utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention

Engages in on-going education with customers on terms and conditions, alternative payment methods

Manages & deescalates conflict when speaking to a customer

Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. Manages delinquencies from rolling to the next level

Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions

Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems

Knowledgeable with all portfolios

Executes & exhausts all skip tracing resources to reach the right party contact

Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt

Appropriate documentation of accounts and follow-up

Self motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment

Competitive, persistent & assertive. Engages in peer collaboration as it relates to sharing/ implementing collection best practices

Seeks personal education and development through company training programs and industry information to remain current on industry and company practices and regulatory changes

Ability to work with minimal supervision

Participates in special projects and performs additional duties as required

Qualification

FDCPA knowledgeAccounting knowledgeNegotiation skillsAnalytical skillsExcel/AccessOrganizedEffective communicationDetail orientedTeam orientedSelf motivated