ICW Group · 17 hours ago
Accounts Receivable Associate
San Diego, CA
Full-time
Hybrid
Entry Level
$19.58/hr - $30.88/hr
1+ years expICW Group is a well-established insurance carrier that has been in business for over 50 years, focusing on transforming the insurance experience. The Accounts Receivable Associate will perform routine accounts receivable activities, provide customer service, and assist in resolving discrepancies related to accounts.
Financial ServicesInsurance
No H1B
Responsibilities
Performs routine accounts receivable functions
Handles all incoming and outgoing mail for the department
Processes daily check spasm and wire deposits
Processes online payments including the setup of recurring automatic payments
Attaches correspondence to policies in SAP (including cancellations and direct collection policies)
Clears matching payments that were not cleared by the system
Provides accounts receivable services to customers
Reviews and responds to emails received by department group email account
Provides research on payment status, account balance, cancellation/reinstatement status etc
Handles customers calls from agents and policyholders
Assists with processing payments, balances, and payment status
References several systems to research policy information
Emails Agency statements each month
Updates email contact and coordinates address changes
Prepares reports and resolves discrepancies
Prepares and provides account histories upon customer request
Monitors and addresses funds posted to the shell account
Assists in reconciling account discrepancies
Prepares various reports as requested
Applies Final Audit Credits to open balances when previously requested
Researches Past Due amounts for policies on automatic payment
Reaches out to customers regarding declined and rejected payments
Qualification
Required
High School diploma or General Education Development (GED) required
Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required
Knowledge of basic math and accounting concepts is required
Ability to understand and carry out simple instructions in standard situations
Must be Customer service oriented with strong organizational skills and attention to detail
Ability to effectively present information to policyholders, agents, and internal parties
Preferred
Associates degree preferred
Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred
Benefits
Generous medical, dental, and vision plans
401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Support you 100%
Company
ICW Group
ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rob deViere
Vice President, Head of Distribution & Marketing
Iva Yuan
Chief Actuary, Head of Reserving, Pricing and Product
Recent News
2025-10-09
Company data provided by crunchbase