Gillette Children's · 17 hours ago
Telecom Analyst
St Paul, MN
Full-time
Onsite
Mid Level
$81K/yr - $122K/yr
3+ years expGillette Children's is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. The Telecommunications Analyst is responsible for ensuring the integrity, deployment, and maintenance of the company’s cloud-based IP telephony voice communication systems, while also managing day-to-day changes and projects related to VoIP initiatives.
Health CareHospitalMedicalNon ProfitRehabilitation
Responsibilities
Coordinate installation and support for telecommunications infrastructure and associated software, including AV, Faxing, call centers, paging, and any other telephony application or
Configure, test, maintain, monitor, and troubleshoot end-user telecommunications hardware, telephony devices, and voice/data hardware products
Prioritize and respond to incoming tickets, calls, pages, and emails concerning equipment and phone or line connectivity issues
Assist in coordinating with vendors for installation planning and maintenance of network cabling, wiring, and cabling needs
Maintain and update our faxing solution, helping with training guides and customer troubleshooting
Oversee all paging applications and train customers
Conduct annual meetings with departments to review telephony programming, configurations, and volume
Monitor and analyze system performance data to identify areas for improvement
Maintain Telephony Inventory
Design, develop, and implement AV conferencing systems for various platforms
Provide technical guidance and support to end-users
Support telecommunications infrastructure and associated software, including Faxing, call centers, voice mail, and AV Conferencing rooms among other telecommunications related devices or products
Manage Phone number allocation, caller ID, Specialized workflow, and recommendations
Maintain audit reports for unused extensions or voicemail and license details
Implement and manage change management processes for Telecommunications
Configure auto attendants, phone numbers, and ring groups
Maintain and manage all programming and configuration in the phone system platform
Customize workflows and scripts for the contact center and manage the contact center analytics
Troubleshoot and resolve issues related to phones, headsets, pagers, and cell phones
Oversee and coordinate telecommunications activities and projects
Manage licenses and ensure compliance
Perform day-to-day maintenance tasks, such as adding and terminating users
Maintain documentation and inventory of telecommunications equipment and systems, including documenting department or organizational workflows and writing procedure articles
Work with supervisors and managers to improve processes and workflows
Conduct annual reviews with departments to ensure systems are meeting their needs
Advise on process improvements and changes
Conduct root cause analysis for downtime and suggest solutions
Preventative maintenance on Red Phones and Telephony firmware updates
Qualification
Required
Bachelor's degree in computer science, MIS, Business Administration, Information Technology, or equivalent experience
Experience with enterprise applications including (but not limited to) Microsoft Suite products, OneDrive, OneNote, SharePoint, and browsers
Minimum 3 years' experience as a telecommunications specialist or VoIP/IP telephony systems, software, and hardware
Strong hands-on knowledge of the configuration and optimization of VoIP equipment and related Network Infrastructure
Technical expertise in VoIP/IP telephony systems, including configuration, management, SIP trunking, and IP-PBX technologies
Strong networking knowledge (TCP/IP, DHCP, DNS), including troubleshooting and cabling/wiring fundamentals
Understanding of contact center operations, telephony reporting, and workflow configuration
Familiarity with healthcare privacy standards (HIPAA/PHI) and awareness of emerging telecom technologies
Proficiency with collaboration and AV tools (e.g., Microsoft Teams, Zoom, audio/video conferencing systems)
Experience leading or supporting telephony-related projects and system implementations
Strong analytical, troubleshooting, and problem-solving skills
Effective communication skills with the ability to interpret technical documents and train end-users
Ability to partner with vendors and work both independently and collaboratively
Preferred
MBA, MHA, or related master's degree
8x8 or other telecom vendor certifications
Knowledge of healthcare information system standards and regulations (HIPAA, PHI)
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Teams Administrator Associate
Benefits
Retirement saving match
Tuition and certification reimbursement
Paid time off
Health and wellness benefits for .5 FTE and above
Company
Gillette Children's
Gillette Children's specializes in offering diagnostic, therapeutic, rehabilitation and supports services for children and young adults.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Nolan
Chief Financial Officer
Thomas Harris, Jr., FACHE
Executive Vice President and Chief Operating Officer
Recent News
Morningstar.com
2025-11-03
Minneapolis / St. Paul Business Journal
2025-02-20
GlobeNewswire News Room
2025-02-04
Company data provided by crunchbase