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Greenberg Traurig, LLP · 17 hours ago

Client Service and Legal Project Manager

Boston, MA

Full-time

Onsite

Mid, Senior Level

$117K/yr - $129K/yr

5+ years exp

Greenberg Traurig (GT) is a global law firm with locations across the world, and they are seeking a Client Service & Legal Project Manager to join their Restructuring Team. The role involves acting as a liaison between clients and internal teams, focusing on enhancing client experience, matter planning, budgeting, and communication.

AdviceConsultingLegal

Responsibilities

Serve as the primary point of contact for client inquiries, feedback, and escalations

Monitor client interactions to ensure consistency and quality across all departments

Coordinate with attorneys and practice groups to ensure client priorities are met

Build strong relationships with client contacts to understand their needs and expectations

Identify opportunities to streamline client service processes and enhance proficiency

Collaborate with internal teams to implement best practices for client communication and engagement

Train and monitor legal teams in client service standards and protocols

Work closely with attorneys, practice groups, and business teams to align legal work with client expectations and strategic goals

Partner with attorneys to develop detailed plans for legal matters, including timelines, milestones, budgets, and resource requirements

Ensure compliance with client guidelines and firm standards for matter management

Serve as a liaison between attorneys and clients for project-related updates

Develop and deliver status reports, dashboards, and post-matter reviews

Ensure transparency and predictability in matter progress and costs

Oversee the intake of new matters to ensure timely and efficient set-up within firm systems and related platforms

Prepare and track matter budgets, providing regular updates to attorneys and clients

Monitor legal teams for adherence to client billing guidelines when opening new matters, processing client invoices, reviewing time entries for accuracy, and compliance with billing guidelines

Assist attorneys with adjustments, write-offs, and billing inquiries

Analyze variances and implement strategies to maintain financial discipline

Support pricing teams in developing alternative fee arrangements (AFAs) and cost estimates

Optimize workload distribution for efficiency

Anticipate potential issues in legal matters and develop mitigation strategies in collaboration with General Counsel’s office

Monitor budgets and progress against plans, proactively identifying risks and recommending corrective actions

Ensure compliance with firm policies and client requirements

Qualification

Project management toolsLegal operations experienceClient-focused mindsetAnalytical skillsFinancial acumenRisk managementCommunicationProblem-solving abilitiesRelationship-buildingAdaptability

Required

Client-focused mindset with a commitment to delivering exceptional service

Strong organizational and analytical skills to manage multiple projects simultaneously

Ability to manage multiple priorities and work collaboratively with cross-functional teams

Familiarity with legal processes, terminology, and compliance requirements

Proficiency in project management tools and methodologies

Ability to analyze and make recommendations to improve internal processes; define, document, and develop process flow

Demonstrates the ability to apply critical thinking to identify issues, analyze root causes, and develop effective, structured solutions in a timely manner

Excellent communication and relationship-building abilities

Ability to anticipate risks and implement mitigation strategies

Financial acumen for budgeting, variance analysis, and alternative fee arrangements (AFAs)

Bachelor's degree in business law, or related field; advanced degree or J.D. preferred

Minimum 5 years of prior experience in legal operations, project management, or client service roles in a law firm, corporate legal department or other large complex organization setting is required

Familiarity with legal technology platforms (e.g., eBilling, matter management systems)