C.L. Thomas, Inc. ยท 15 hours ago
Customer Service Representative (CSR) #30 Victoria, TX
Speedy Stop # 30 - Victoria, TX - Victoria, TX 77901
Full-time, Part-time
Onsite
New Grad, Entry LevelC.L. Thomas, Inc. is seeking a Customer Service Representative to provide Speedy Stop customers with the best buying experience possible. The role involves greeting customers, maintaining relationships, and assisting with various store tasks to ensure efficient operations.
Retail
Responsibilities
Greet customers with a friendly smile and provide them with prompt courteous service; offer extra assistance and handle any customer comments, complaints, or suggestions
Develop and maintain customer relationships by recognizing your regular customers as well as new comers, learning their names, and remembering their favorite items
Complete the customer interaction process in a timely manner. This includes providing a greeting, a fast transaction, suggestive selling, providing correct change, giving a register receipt and a proper closing with a thank you
Be knowledgeable at all times about merchandise, sale items, and store promotions
Work to achieve maximum productivity daily
Assist other employees with questions and proper procedure as necessary
Train new Customer Service Representatives on store procedures as needed
Balance shift-related tasks with other employees as necessary
Continually work to enhance knowledge of store operations
Complete specific tasks as assigned by the Store Manager
Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager
Protect company inventory and assets at all times by following asset control policies
Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy
Price, stock, and rotate products, as well as check code dates
Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or under age
Refuse to sell cigarettes to customers who are under age
Perform inventory counts as assigned by Manager
Follow company procedures when working with vendors including checking in orders and verifying quantities
Complete the daily paperwork as assigned by Manager
Maintain store cleanliness standards inside and outside the store, including but not limited to: Sweeping, mopping, emptying trash receptacles
Clean and stock register counters, coolers, restrooms, product shelves, fuel pump area, ATM machine, lottery play station, foodservice area and machines, air vents and car wash area as assigned by Manager
Assist in ensuring all appropriate store signage on counters, windows, shelves, fuel pumps, and coolers are posted and changed as necessary
Assist in ensuring all store equipment is functioning properly and is receiving proper preventative maintenance checks
Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures, including but not limited to: Dress code, attendance reporting, anti-harassment, drug-free workplace and guidelines for appropriate conduct
Follow proper safety techniques and guidelines and encourage others to do the same (i.e.: lifting, proper cleaning chemicals, knowledge of safety practices and equipment)
Knowledgeable on how to change gas prices after receiving information from Manager
Responsible for assisting with fuel inventory controls, by watching fuel pumps for drive-offs and by assisting with monthly preventative maintenance checks when assigned by Manager
Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
Report all accidents, maintenance issues, and customer incidents to Store Manager immediately and complete proper paperwork
Communicate career opportunities and recruit potential store personnel
Qualification
Required
High school diploma (or equivalent) or relevant experience in the retail/convenience store industry
Must have an understanding of federal, state, and local laws as they apply to retail sales
Must be able to perform basic mathematical calculations including addition, subtraction, multiplication and division
Must be able to speak, read, understand, and write the English language at an eighth grade level
Must be able to use common sense understanding to carry out written, oral, or diagrammed instructions
Must be able to resolve job-related problems
Must be able to organize and set priorities for self, as well as others when necessary
Must have sufficient visual acuity and be able to hear
Must be able to tolerate gasoline fumes and cleaning products
Must be able to enter and work in a cooler at the temperature of 30 degrees or below (for 1 hour or less)
Must be able to stretch and reach and able to stand for a minimum of eight hours at a time
Must be able to lift and stock cases of beverages and petroleum products that can weigh up to 50 lbs
Must be able to handle multiple tasks simultaneously
Must be able to reliably get to and from work
Must be able to work alone, as well as in a group
Must be dependable, including on time
Must have a good work ethic
Must have good personal hygiene
Must have a high activity cycle, including sense of urgency
Must be skillful at communicating and working with others, including diverse personalities
Must be optimistic (viewing 'problems' as 'challenges')
Must have high levels of integrity/honesty
Must be safety conscious
Must be able to adapt to change
Must be able to work the days and hours required depending on the demands of the workload and store
Must be outgoing and enjoy working!
Company
C.L. Thomas, Inc.
C.L. Thomas, Inc. is a private organization based out of Victoria, TX. C.L. Thomas, Inc.
Founded in 1980
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Casey Shellenbarger
Chief Financial Officer
Company data provided by crunchbase