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Carrington Holding Company, LLC · 15 hours ago

Hybrid Bilingual Late Stage Collections Specialist, I

500 N. State College Blvd, Orange, CA, 92868, US

Full-time

Hybrid

Entry Level

$21.50/hr - $21.50/hr

1+ years exp

Carrington Holding Company, LLC is a provider of integrated mortgage loan servicing assistance. The Late Stage Collections Specialist I will counsel borrowers on methods for bringing their loans current and explore alternative solutions while performing collections activities.

Financial ServicesReal Estate

Responsibilities

Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers

Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations

Counsels borrowers on their options through education of alternative solutions

Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls

Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing

Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower 'Request for Mortgage Assistance' package in compliance with department policies and procedures

May function as the single point of contact for a borrower

May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details

Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments

Assist with loan servicing website payments, denied access, password resets

Respond to escrow, loss draft and closing document inquiries

Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages

Perform other duties as assigned

Qualification

Collections experienceBilingual English/SpanishMortgage loan knowledgeFair Debt Collection Practices ActBasic math skillsVerbal communicationProblem-solving abilityOrganizational skills

Required

High school diploma or equivalent work experience

Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience

Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act

Knowledge of relevant and industry-specific computer software packages

Strong verbal communication skills – ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy)

Ability to understand basic collection issues and to collaborate and explore alternative solutions

Ability to apply state, federal and company requirements and make proper decisions

Ability to organize thoughts and ideas into understandable terminology