Apply on Employer Site

Mountain West Bank · 14 hours ago

Branch Manager II

Post Falls, ID

Full-time

Onsite

Mid, Senior Level

5+ years exp

Mountain West Bank is a community-focused financial institution that has been recognized in the FORBES Top 20 for 10 years. They are seeking a Branch Manager II to oversee all activities of their full-service branch, ensuring high-quality customer service and managing branch operations and personnel development.

Financial Services

No H1B

Responsibilities

Ensure through training, personal example, and work ethics that all office staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times

Manage and motivate the branch staff to increase sales and cross-sell productivity. Direct the hiring of sales oriented individuals. Establish specific, measurable sales, customer service, and productivity goals for the branch as a whole and for each individual employee. Provides feedback on performance and recognizes productivity improvement. Periodically evaluates sales presentation of all branch personnel

Holds a regular (at least monthly) sales meetings as a forum to motivate, share ideas, and success stories and provide instruction and learning activities

Encourages professional development of all branch personnel. Develop a team of sales oriented professionals. Manages the branch staff to ensure the office operates at optimum efficiency and that the staff is trained, motivated, and marketing oriented

Approves selection, hiring, review, promotion, and termination of branch personnel within the guidelines set by the Human Resource Department. Appraises performance of subordinates and recommends promotions, salary adjustments, additional training, transfers, etc to the Personnel Department. Provides for optimum utilization of employees. Supervises the training and cross-training of staff to effect maximum performance

Determines such matters as assignment of duties to meet fluctuations in workload and scheduling of vacations. Supervises the preparation of staffing schedule sufficient to meet customer service demands and to insure that the selling function is adequately covered

Contacts and receives inquiries from customers regarding any operational or depository problem developing a means of servicing them. Makes customer and non-customer calls to ascertain customer service needs, resolve problems, and to sell and cross-sell Bank accounts and services

Directs and administers the loan portfolio of the branch soliciting new loans at every opportunity

Administers and directs all operational functions of the branch including protection of assets and maintenance of facilities within the guidelines set forth. Is accountable for the physical condition of the building inside and out. Is responsible for the general security of the branch, including but not limited to, branch cash limits

Operates as the chief planner for the branch. Prepares and administers the branch profit plan projecting loan and deposit growth. Assists in the establishment and implementation of branch office goals and policies in accordance with the established goals and objectives of the Bank as a whole

Prepares the branch's business development plan and is responsible for results in relation to the overall marketing goals of the Bank. Joins and is active in service clubs and civic organizations. Takes part in any activity which enhances the Bank's image. Analyzes general and local market conditions and makes recommendations to the President on local marketing direction

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Retail banking experienceBanking compliance knowledgeSales leadership skillsAnalytical skillsCustomer service skillsCommunication skillsSupervisory experienceLocal market knowledgeMath skillsComputer skillsCash handling experienceJack Henry systems knowledgeMWB products knowledge

Required

High School Diploma or equivalent

Previous supervisory experience

5 or more years of retail banking experience

Good knowledge of banking compliance, policies and procedures

Good knowledge of local market conditions

Has an excellent understanding of banking operational policies and procedures

Ability to motivate branch staff to increase sales and cross-sell productivity. Provide consistently high quality customer service and aspire to and achieve high superior performance

Ability to plan, organize, delegate, and control branch operations at all levels

Highly developed sales and customer communication skills as demonstrated by sales leadership

Analytical skills to conduct loan analysis and determine loan needs and qualifications of customers

Excellent customer service skills

Advanced communication and interpersonal skills

Excellent math skills

Good computer skills