Arvest Bank · 1 day ago
Live ATM Customer Experience Specialist 1
Lowell, AR
Full-time
Onsite
New Grad, Entry Level
$15.38/hr - $18.26/hrArvest Bank is seeking a Live ATM Customer Experience Specialist 1 to provide exceptional customer service through Automated Teller Machines (ATMs) at multiple locations. The role involves processing financial transactions, resolving customer inquiries, and promoting the bank's brand through service and sales.
BankingFinanceFinancial Services
Responsibilities
Process a variety of financial transactions including, but not limited to: deposits, payments, transfers, and withdrawals via ATMs located at multiple locations. Adhere to bank policies and procedures, including the customer identification program
Work with multiple software programs (teller and virtual) concurrently to complete a transaction. Collaborate with management on special projects as directed
Provide excellent customer service by handling all types of requests in a timely manner. Connect to customers in a way that makes the video solution a personable experience
Resolve complex and non-routine inquires concerning bank policy and operating procedures generally with assistance from Specialist 2s or manager; researches and solves customer’s problems as time permits; referring more difficult situations to the branch associates and/or appropriate departments
Direct activities to promote growth of branch and to support the bank’s brand through service and sales to customers
Monitor ATM machines to ensure they are working properly, alerting management of operating issues. Assist systems support associates and vendors to resolve any issues pertaining to the physical ATM and associated software, as needed
Perform end of day balancing of transactions for multiple ATM locations; balancing the teller system against the virtual system; research and resolve any out-of-balance issues
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
Support and uphold the Arvest Mission Statement
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation
Promote professionalism at all times
Qualification
Required
High School Diploma or General Education Degree (GED) required
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to occasionally work overtime
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to move from department, division, or bank to department, division, or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
Preferred
Sales, customer service, banking, or other financial service provider experience preferred
Teller and/or ITM experience preferred
Arvest experience preferred
Bilingual English/Spanish Preferred
Benefits
Comprehensive suite of benefits
Full range of health and life, financial, and wellness benefits
Company
Arvest Bank
Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma.
Founded in 1961
5001-10000 employees
H1B Sponsorship
Arvest Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (6)
Funding
Current Stage
Late StageLeadership Team
M
Matt Machen
President & COO
Y
Yurik Paroubek
Chief Operating Officer
Recent News
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2025-10-29
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