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TikTok · 15 hours ago

Global Education Insights Manager, Global Engagement

United States

Full-time

Remote

Senior Level

$80K/yr - $177K/yr

5+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a highly experienced Insights Manager for Global Education. This role focuses on measurement and reporting within the internal training team, partnering with global leaders to build impactful training programs aligned with business goals.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Serve as the global owner of impact reporting for all global education programs, including sales education, product training, leadership development, and help center performance

Partner closely with regional and global training leaders to align reporting frameworks with business priorities, ensuring that QBR reports reflect the impact of defined programs and strategic learning objectives

Design, develop, and maintain dashboards and reports that clearly communicate program effectiveness, ROI, and progress toward business outcomes

Develop and execute ROI models to translate educational outcomes (e.g., increased product adoption, reduced support tickets, higher win rates) into quantifiable monetary value

Conduct deep-dive analyses to identify which training programs are most effective, which customer segments benefit most from education, and where new learning interventions could drive the greatest business impact

Consolidate and analyze large data sets across multiple sources (CRM, LMS, and others) to provide accurate, actionable insights for leadership decision-making

Present insights and recommendations to senior stakeholders, ensuring clarity and alignment with global learning and enablement strategies

Continuously improve data collection and reporting processes, focusing on accuracy, scalability, and efficiency

Collaborate with global training and enablement teams to innovate in measuring training outcomes and embedding impact reporting as a core element of all programs

Act as a trusted advisor to leaders by proactively surfacing trends, risks, and opportunities from training data

Qualification

Training analyticsData visualization toolsLearning Management SystemsCRM platformsSQL programmingA/B testingBusiness acumenCommunicationProject managementCollaboration skills

Required

Bachelor's degree in Business, Data Analytics, Statistics, or a related field (Master's degree preferred)

Minimum 5+ years of experience in training analytics, sales reporting, or related fields, with a strong track record of senior individual contributor impact

Proven expertise in translating business questions into analytical frameworks and measurable key business metrics related to sales (e.g., win rate, deal size, quota attainment) and customer success (e.g., churn rate, ticket reduction)

Experience working with APIs, Learning Management Systems (LMS), and CRM platforms

Advanced skills in data visualization and analysis tools, with strong knowledge of integration, consolidation, automation, and database management

Excellent communication skills, with the ability to translate data into storytelling of insights and recommendations for senior audiences

Practical experience in designing and implementing research experiments or A/B testing in a business context

Preferred

Highly organized with strong business acumen to proactively manage multiple high-visibility projects and navigate ambiguous situations

SQL or similar programming knowledge (Python, JavaScript a plus)

Familiarity with basic web-development and UX principles to design intuitive, leader-friendly dashboards

Experience building impact reporting frameworks in a global organization with dispersed stakeholders

Experience with advertising platforms and technologies

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (814)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)