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Floor Coverings International · 1 day ago

Customer Experience Office Manager

Mentor, OH 44060

Full-time

Onsite

Entry, Mid Level

$40K/yr - $50K/yr

2+ years exp

Floor Coverings International is a family-owned, fast-growing flooring and home improvement company. They are seeking a Customer Experience Office Manager to oversee daily operations, manage customer interactions, and engage in local marketing efforts to grow the brand.

Home Decor

Responsibilities

Be the welcoming face and voice of our studio — answer calls, greet visitors, manage deliveries

Stay on top of the phone system so every call finds the right person

Turn website and phone leads into scheduled appointments

Order flooring & materials, manage logistics, and enter invoices into QuickBooks

Help set up vendor/installer accounts, and support project scheduling

Keep us organized in Salesforce and QuickBooks — from lead to close

Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests

Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work

Plan and host local events — home shows, farmers markets, vendor events

Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence

Set up meet and greets for the Business Manager to build real relationships with realtors, property managers, contractors, and community organizations

Qualification

Customer serviceOffice administrationSocial media marketingSalesforceQuickBooksEvent planningContent creationForklift experienceOrganizational skillsCommunication skills