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TikTok · 16 hours ago

Product Operations Manager, Governance & Experience - Local Services (Los Angeles)

Los Angeles, CA

Full-time

Onsite

Mid Level

$84K/yr - $193K/yr

3+ years exp

TikTok is the leading destination for short-form mobile video, dedicated to inspiring creativity and bringing joy. The Product Operations Manager for Local Services will oversee governance and experience product operations, develop the operations system, and enhance collaboration across teams to improve product capabilities.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Responsible for TikTok Local Service governance & experience product operations, including internal moderation system, enforcement platform, analysis platform, as well as external merchant and creator violation center, appeal center, service center, etc

Responsible for planning and building the overall operations system of the governance product, and building a globalization Product Operations team

Craft GTM strategy and processes, improve product penetration rate and satisfaction

Build a collaborative system for product, R&D, and global operations teams, converge and filter product issues reported by operations, merchants, and creators, output effective solutions, and enhance product capabilities

Qualification

Product operations experienceProject managementCross-functional collaborationEnglish proficiencyChinese proficiencyCoordination skillsEmpathyPatienceCommunication skills

Required

Bachelor‘s degree with 3 or more years of experience in product operations

Strong skillsets in project management and cross-functional team collaboration

Proficiency in both English and Chinese is essential, as you will need to communicate with internal stakeholders and external customers in Chinese

Preferred

Good communication and coordination skills, empathy, and patience

Benefits

Medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (814)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)