The DeHayes Group · 1 week ago
Commercial Lines Customer Service Agent
Fort Wayne, IN
Full-time
Onsite
Senior Level
5+ years expThe DeHayes Group is a leading commercial property and casualty insurance agency in Northeast Indiana. The Commercial Lines Customer Service Agent is responsible for servicing and maintaining commercial insurance accounts while ensuring high client satisfaction.
Auto InsuranceCommercial InsuranceEmployee BenefitsHealth InsuranceLife InsuranceProperty Insurance
Hiring Manager
Rebecca Filkins
Responsibilities
Market and place commercial lines new business and renewal accounts
Maintain and service assigned accounts, ensuring accuracy and timeliness
Update insurance applications and gather underwriting information, including loss runs
Prepare and issue proposals, binders, auto ID cards, and renewal certificates
Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures
Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience
Qualification
Required
Active Indiana Property & Casualty license required
Minimum of 5 years of commercial insurance brokerage or equivalent experience
Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency
Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations
Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; Proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems
Excellent time management, organizational and verbal and written communication skills
High level of self-motivation and ability to work independently
Strong attention to detail and accuracy
Preferred
Experience with real estate and contracting accounts is highly preferred
Strong mathematical aptitude preferred
Benefits
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
Company
The DeHayes Group
The DeHayes Group is an independent insurance agency offering business and personal insurance, employee benefits, and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nick Groves
Managing Partner
Company data provided by crunchbase