NCG Hospitality · 23 hours ago
Hotel Evening Guest Service Representative
Glendale , AZ 85305
Full-time
Onsite
Entry Level
1+ years expNCG Hospitality is an award-winning, family-owned business managing premier hospitality properties. The Hotel Evening Guest Service Representative provides courteous service to guests, manages reservations, and ensures a memorable experience while maintaining high service standards.
ConstructionHospitalityProject ManagementReal Estate
Responsibilities
Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
Qualification
Required
Must be able to work 2pm-10pm
Must have a minimum of 1 year of customer service, retail or hotel experience
Customer service experience
Accurate cash handling experience
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow-up abilities
Positive attitude, outgoing, friendly
Ability to work effectively and efficiently in a fast-paced setting
Benefits
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Company
NCG Hospitality
NCG Hospitality® is a leader in the development, operation and ownership of premier hospitality properties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Rottier
Chief Operating Officer
Andrew Inman
Chief Development Officer
Recent News
BizTimes Milwaukee
2025-07-17
BizTimes Milwaukee
2025-06-04
BizTimes Milwaukee
2025-05-28
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