Obsidian Security · 19 hours ago
Technical Account Manager - Central
United States
Full-time
Remote
Mid Level
$137K/yr - $191K/yrObsidian Security is a SaaS security start-up focused on securing applications like Microsoft 365 and Salesforce. They are seeking a Technical Account Manager to drive customer value and provide technical advice on the Obsidian platform, ensuring successful customer partnerships and feedback to the product team.
ComputerCyber SecurityNetwork SecuritySaaS
Responsibilities
Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries and issues of varying complexity and priority
Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes
Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows
Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners
Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes
Create and deliver Account Health checks and Quarterly Business Review
Qualification
Required
A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
Experience building and managing strong customer relationships
Experience with cybersecurity, especially Cloud and SaaS security concerns
Ability to prioritize and manage multiple requests while delivering results
Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
Experience interacting with APIs, integrations, and middleware
An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc)
Versed in software engineering (Python) is a definite plus
Experience with cybersecurity solution stacks
Experience in incident response, threat triage, log analysis, and data correlation is a strong plus
Willingness to travel occasionally to meet with customers, not expected to exceed 5%
Benefits
Competitive compensation with equity and 401k
Comprehensive healthcare with dental and vision coverage
Flexible paid time off and paid holiday time off
12 weeks of new parent or family leave
Personal and professional development resources
Company
Obsidian Security
Obsidian Security is a threat detection and posture management for business-critical saas applications.
Founded in 2017
51-200 employees
H1B Sponsorship
Obsidian Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (1)
2022 (4)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$119.5MKey Investors
Wing Venture CapitalGreylock
2022-04-14Series C· $90M
2019-02-27Series B· $20M
2017-06-08Series A· $9.5M
Leadership Team
Hasan Imam
CEO
Ben Johnson
Co-Founder
Recent News
2025-12-29
2025-12-29
linkedin.com
2025-12-04
Company data provided by crunchbase