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Brilliant Earth · 1 week ago

Retail Operations Coordinator

San Francisco, CA

Full-time

Onsite

New Grad, Entry Level

$26/hr - $26/hr

Brilliant Earth is dedicated to creating personalized experiences in the jewelry industry. They are seeking a Retail Operations Coordinator to provide exceptional service to customers, manage daily operations, and maintain a luxurious showroom environment.

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Responsibilities

Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom

Greet and welcome guests with enthusiasm, warmth and professionalism

Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system

Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area

Manage the security of goods and provide expertise on operational policy and procedure

Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs

Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit

Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews

Consistently seek ways to improve the customer experience while adding value to and supporting the sales team

Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests

Qualification

Customer service skillsFast-paced retail experienceCommunication skillsAttention to detailTime managementInterest in sustainabilityTeam player mindsetProblem-solvingOrganizational skillsAdaptability

Required

Robust customer service skills and experience working in a fast-paced retail or hospitality environment

A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction

Excellent written and verbal communication skills

Strong attention to detail

An ability to think critically and adapt quickly in a flexible environment

Exceptional time management skills and accountability

A team player mindset with an ability to work collaboratively and cross-functionally

Strong computer and organization skills

Interest in socially and environmentally responsible organizations and products

Benefits

Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!

Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.

Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!

Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!

Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.

Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.

Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!

Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!

401k match. We know that saving for the future is important. That's why we offer a generous 401k match.

Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year.

Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.

Disability and Life insurance. 100% employer-paid.

Pre-Tax Commuter Benefits.