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Bank of the San Juans · 1 day ago

Teller/New Accounts Representative

Pueblo-Cañon City Area

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $19/hr

0+ years exp

Bank of the San Juans is seeking a Teller/New Accounts Representative to serve as the first point of contact for customers, ensuring a positive banking experience. The role involves processing transactions, opening and maintaining accounts, and delivering exceptional customer service while adhering to banking regulations.

BankingFinanceFinancial Services

No H1B

Responsibilities

Accurately perform a variety of teller transactions; including but not limited to cashing checks, processing withdrawals and deposits, issuing cashier checks, and change orders

Knows and maintains cash drawer limit

Knows how to properly ID/Verify customers

Have a strong understanding of bank products and services and be able to accurately present bank products and services to customers

Promote High Performance Growth and all that it entails

Assist customers with non-transactional needs/requests and answer incoming calls

Ability to balance teller drawer, cash vault, coin machine and Teller Cash Recycler (TCR)

Open and/or close the branch daily as scheduled

Provide a wide range of customer services related to account management, including opening, closing, and maintaining various business and personal account types such as: Checking, Savings, Money Market, Individual Retirement Accounts, Health Savings Accounts, Certificates of Deposit, and Safe Deposit Boxes

Clearly and thoroughly review all New Account Disclosures with customers to ensure understanding

Prepare new or updated account documents, obtain authorizing signatures, and scan completed documents in allotted timeframe

Perform Customer Information File (CIF) and Account Maintenance

Respond confidently to inquiries about FDIC insurance coverage and advise customers on ways to maximize their insured limits

Maintain a strong understanding of the bank’s products and services and confidently present them to customers. Leverage every customer interaction as an opportunity to recommend additional products or services that align with their needs and provide added value

Have a basic understanding of E-banking, Cash Management, and Merchant Services

Have a basic understanding of loan products offered and who services those loan products

Complete Position Development Plans (PDP) milestones as required for advancement

Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation

Knows when dual control is necessary and demonstrates dual control appropriately from start to finish

Reads Account and customer alert messages every time and understands the importance of doing so

Responsible for being vigilant and watching for fraud that could adversely affect the bank and bank customers

Adhere to Bank of the San Juans Company Core Values

Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures

Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and BSJ within the designated timeframes. It is the individual’s responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary

Responsible for adherence to Bank Security Policy and for reporting security risks to management

Keep management appropriately informed of area activities and of any significant problems

Support the bank’s mission by participating in Community Service and Bank sponsored activities, while consistently representing the bank in a professional manner. This includes maintaining a professional image, upholding confidentiality, demonstrating a positive “can-do” attitude, while being flexible, and adaptable to meet both the bank and customer needs

Employee must be capable of regular, reliable, and timely attendance

Attend and actively participate in required meetings

Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization

Additional duties as requested or assigned