AAA Northwest Ohio · 17 hours ago
Salesforce Business Analyst
Wilmington, DE
Full-time
Hybrid
Mid Level
$71K/yr - $118K/yr
3+ years expAAA Club Alliance is currently seeking a Salesforce Business Analyst to join their team. The role involves gathering business requirements, supporting the development process, and providing Salesforce administration and support for various feature requests and production issues.
Consumer Services
Responsibilities
Work with Product Owners, Stakeholders, developers and other system owners to gather and groom business requirements
Support the overall development process for new feature requests and defect resolution; manage Jira backlog; create user stories for enhancement requests or defects for bugs, prioritize with business/IT, lead backlog grooming and sprint planning sessions
Support Salesforce design and architecture of new feature requests
Develop Salesforce configuration changes for feature requests and defects
Provide Salesforce administration support for all ACA Salesforce orgs
Provide Level 1 - Level 3 support for Production Salesforce issues; triage issues, re-produce, identify root cause, propose solutions, and provide instructions to users
Lead Salesforce Production deployment tasks/planning; align with developers on changes, coordinate with QA for testing, and provide tickets to IT
Lead change control meetings with IT/business, manage communications, create and execute test plans for smoke testing
Perform data loads for mass creation or update of bulk records in Salesforce
Provision users in non-Production environments, i.e. UAT, DEV, Training
Ensure that the solution meets performance, scalability, and security requirements
Collaborate with developers and other stakeholders to ensure successful implementation
Perform other duties as assigned
Qualification
Required
Bachelor's degree (BA/BS) or equivalent in Computer Sciences, Business Administration, or related field required. Equivalent combination of education, technical training, and experience will be considered in lieu of degree
Minimum 3 years of Salesforce development experience required
Strong technical skills, knowledge of various technologies and platforms, ability to design and implement complex systems, and strong problem-solving skills
Ability to write, interpret, and critique technical specifications
Ability to gather requirements and present solutions to stakeholders
Ability to multitask and manage several projects at once
Working knowledge of RDBMS solutions (e.g. Oracle, SQL)
Working knowledge of virtualization platforms and cloud platforms (e.g. Azure, AWS, GCP)
Strong communication and presentation skills
Strong analytical skills
Preferred
Additional Salesforce certifications (i.e., Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Field Service Lightning Consultant, and/or Experience Cloud Consultant) preferred
Experience in developing detailed user stories in a test-driven agile methodology preferred
Experience with test driven development, test coverage and security vulnerability remediation preferred
Experience with multi-system architecture, system redundancy design and implementations preferred
Knowledge of core networking principles is a plus
Benefits
Comprehensive health benefits package.
Up to three weeks of paid time off accrued during your first year.
Annual Bonus Plan.
401(K) plan with company match up to 7%.
Professional development opportunities and tuition reimbursement.
Paid time off to volunteer & company-sponsored volunteer events throughout the year.
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Northwest Ohio
Whether you sit behind a desk or behind the wheel, AAA Northwest Ohio has been serving Lucas, Wood, Ottawa, Defiance, Paulding, Williams, Fulton, and Henry County professionals with membership, roadside assistance, travel services, and insurance for over 100 years.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase