Village Plumbing, Air & Electric ยท 18 hours ago
dISPATCHER
HOUSTON,TX,US
Full-time
Onsite
Entry, Mid Level
2+ years expVillage Plumbing, Air & Electric is seeking a Dispatcher to schedule and dispatch HVAC, Plumbing, Electrical, and Drain technicians to customers for service. The role involves coordinating service schedules, overseeing communications with customers, and ensuring the right technician is assigned to each job.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome ServicesService Industry
Responsibilities
Monitor personnel or equipment locations and utilization to coordinate service and schedules
Schedule or dispatch technicians to appropriate locations, according to customer requests, specifications, or needs
Oversee all communications with customer
Relay work orders, messages, or information to or from technicians, supervisors, or field inspectors
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
Prepare daily work schedules to ensure the right technician is going to the right job
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
Receive or prepare work orders
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards
Ensure timely and efficient movement of technicians
Qualification
Required
2+ YEARS experience dispatching (preferably in the residential service industry)
Proficient in MS Office, and ability to catch on to new programs quickly
Preferred
Service Titan experience a huge plus!
Experience in residential service techs dispatching a plus
Company
Village Plumbing, Air & Electric
Your Trusted Home Comfort Experts in Houston.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase