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Club Demonstration Services · 23 hours ago

CDS Account Coordinator

Full-time

Onsite

Entry, Mid Level

2+ years exp

Club Demonstration Services (CDS) has been a key player in shaping product sampling events for Costco. The Account Coordinator serves as a liaison between various stakeholders, ensuring effective communication and management of client needs and deliverables.

AdvertisingEventsProduct DesignRetail

Responsibilities

Proactively assess, clarify, and validate customer needs on an ongoing basis. Including finding complimentary food or non-food items to enhance the client’s demonstration program

Strategize with Account Executive(s) to accomplish weekly business growth goals

Responsible to produce ad hoc reports as requested to ensure accurate data, program details, and results

Heavy interaction with the corporate office credit department. May assist in the collection of unpaid invoices

Involvement in various projects helping to consolidate information and streamline current procedures/processes

Update events schedule to reflect cancellations, rescheduling, additions or modifications; communicate event information material with the staffing team and Management

Plan, orchestrate logistics of demonstration events, confirm staffing for event and serve as main point of contact to field teams

Partner with Account Executive to develop necessary event information materials including manuals, power point presentations, conference calls and webinars and videos to facilitate a high-quality event

Assist Management to develop post engagement reporting analytics to reinforce the overall value of services for client distribution

Collaborate and build strong relationships with clients through effective communication and partnership

Maintain a high standard of communication with brand event Teams

Performs other duties as required and assigned

Qualification

Client ServicesEvent LogisticsMicrosoft OfficeConsumer Product GoodsTeam BuildingCustomer ServiceResearch SkillsAnalysing SkillsIndependenceWritten CommunicationVerbal CommunicationInterpersonal Skills

Required

Associate's Degree or equivalent experience

1-2 years of experience in consumer product goods industry or working with external clients

Exception written and verbal communication skills

Adept at collaboration with stakeholders throughout the business

Proactively assess customer needs

Evolve and streamline process to drive the business

Proficiency with Microsoft Office (Expert in Excel and Word)

Excellent Written & Verbal Communication Skills

Team Building Skills

Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers

Good Interpersonal Skills

Research & Analysing Skills

Excellent Customer Service Skills

Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines

Preferred

Bachelor's Degree or equivalent experience

2-4 Years of experience in executing the logistics of events within a fast-paced team environment with strong attention to detail while managing multiple tasks