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eClinicalWorks · 14 hours ago

Strategic Account Manager

Westborough, MA

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $70K/yr

1+ years exp

eClinicalWorks is a leader in healthcare IT, providing cloud-based EHR/PRM solutions. The Strategic Account Manager will act as a focal point for client relationships, ensuring the healthcare IT platform is current and managing client satisfaction and retention.

Health CareInformation TechnologyMedicalSoftware

H1B Sponsor Likely

Responsibilities

Initiate and manage project plans for upgrading eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug

Ensuring clients are on the latest versions of eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug

Manage assigned client/s accounts, and act as a backup - as needed

Maintain product (eClinicalWorks & healow product suite) knowledge and demonstrate product (eClinicalWorks & healow product suite) knowledge to clients

Keeping abreast of Healthcare IT Industry knowledge

Responsible for on-site client visits or conferences, if applicable

Report any incidents related to HIPAA, Patient Safety, Regulatory and Certification, Security & Privacy instances on a timely basis

Record and respond timely to client feedback

Plan deployment of any critical patient safety or regulatory patches

Complete and maintain all patient safety, regulatory and compliance trainings on time

Completion of all required SAM Department trainings

Reviewing and actioning the feedback received from customers through PSR - (Periodic Service Review), as applicable

Perform other duties as assigned

Qualification

Client ManagementHealthcare IT KnowledgeProject ManagementAnalytical ThinkingConflict ManagementStrategic ThinkingEffective CommunicationBasic Technology KnowledgeTime ManagementPresentation SkillsProblem-SolvingAdaptability

Required

Bachelor's Degree required

1 year of client management experience

1 year of conflict management experience

Ability to travel up to 20% of the time

Adheres to all company policies and mandatory compliance protocols as required by eCW

Strategic thinking and planning

Critical and analytical thinking skills

Effective Management and Delegation

Ability to identify operational problems and drive monitoring, alerting and solutions to include recovery and procedures

Ability to multi-task

Planning, Forecasting, Tools and Time Management Skills

Ability to provide timely and constructive feedback and evaluation on projects

Project Management skills

Effective communication skills - Oral and Written

Good presentation skills

Conflict Management Skills (External/Internal)

Basic understanding of operating systems platforms and connectivity tools such as LogMeIn, webbed, zoom, MS Teams

Basic knowledge of technology components such as - Java/Tomcat structure and databases

Effective Problem-Solving Skills

Ability to identify risks and gaps along with mitigation plan

Knowledge and effective understanding of tools such as JIRA and Microsoft Office Suite

Ability to adapt to new processes and technologies

Preferred

Master's Degree preferred

Benefits

Eighteen days of Paid Time Off per year which scales based on tenure

Nine Paid Holidays and one Floating Holiday

Insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment

401(k) plan with a Company safe harbor contribution

Flexible Spending Account for Health Care and Dependent Care for eligible employees

Limited personal leave

Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment

Annual discretionary bonus for eligible employees

Company

eClinicalWorks

Glassdoor4.0

eClinicalWorks provides ambulatory clinical information systems such as electronic medical records systems and community applications.

Founded in 1999

Westborough, Massachusetts, USA

5001-10000 employees

http://www.eclinicalworks.com

H1B Sponsorship

eClinicalWorks has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (138)

2024 (100)

2023 (121)

2022 (159)

2021 (183)

2020 (218)