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Ascendion · 1 day ago

Network Operations Center Lead

Vancouver, WA

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $112K/yr

8+ years exp

Ascendion is a full-service digital engineering solutions company that powers growth and delivers captivating experiences. The NOC Lead is responsible for managing day-to-day command center operations across hybrid IT environments, ensuring alerts are monitored and resolved within SLAs while mentoring the team and driving improvements in standard operating procedures.

Augmented RealityCloud ComputingConsultingSoftware Engineering

H1B Sponsor Likely

Hiring Manager

Namrata (Namy) Rani

Responsibilities

Oversee real-time monitoring of infrastructure, platforms, and services using Datadog, Splunk, Zabbix, Grafana

Own adherence to SLA for alert acknowledgement, triage, and ticket lifecycle management

Lead severity assessment, impact analysis, and ensure appropriate escalation to L2/L3 teams or vendors

Drive end-to-end incident communication with stakeholders, business leaders, and client teams

Perform deep triage of alerts across network, compute, storage, firewall, and application layers

Execute SOP-defined remediation steps, trigger automation workflows, and validate outcomes

Review and update SOPs, runbooks, and triage guides for accuracy and efficiency

Support agent deployment on internal agentic / automation platforms

Guide the team in building/maintaining scripts (Python, PowerShell, Bash) for automation tasks

Identify repetitive processes and prioritize automation opportunities

Review code/scripts delivered by engineers and ensure version control and documentation standards

Mentor senior engineers and engineers; own training plans, skill upliftment, and shadowing models

Monitor daily operational KPIs (MTTA, MTTR, SLA adherence, volume, patterns)

Prepare and present weekly/monthly operational dashboards, health reports, RCA summaries

Maintain shift rosters, ensure coverage, and act as escalation point during critical incidents

Qualification

DatadogSplunkZabbixGrafanaITSM toolsNetwork fundamentalsWindows/LinuxCloud basicsFirewallsStorage systemsPythonPowerShellBashStakeholder managementCommunication skillsProblem-solving skills

Required

Onshore: 8+ years

Mandatory 24x7 rotational shift readiness

Strong hands-on experience with Datadog, Splunk, Zabbix, Grafana, and ITSM tools (ServiceNow preferred)

Strong understanding of network fundamentals, OS (Windows/Linux), cloud basics (AWS/Azure/GCP), firewalls, storage systems

Ability to guide and review automation using Python/PowerShell/Bash

Excellent communication, problem-solving, and stakeholder management skills

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Shortterm disability insurance

5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State

10-15 days of paid vacation time

6 paid holidays and 1 floating holiday per calendar year

Ascendion Learning Management System

Company

Ascendion

Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.

Founded in 2022

Basking Ridge, New Jersey, USA

10001+ employees

https://ascendion.com

H1B Sponsorship

Ascendion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (93)