Yochana · 17 hours ago
SOAR Analyst – D3 Security Platform Specialist
Burbank, CA
Contract
Onsite
Senior Level
5+ years expYochana is seeking a SOAR Analyst specializing in the D3 Security Platform. The role involves designing and implementing IVA workflows using NICE CXone, integrating CXone with various systems, and leading implementation projects while ensuring compliance with security standards.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Rushinga Reddy Y
Responsibilities
CXone & IVA Implementation
Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions
Configure IVR, ACD, and routing strategies tailored to business needs
Develop and maintain omnichannel experiences (voice, chat, email, SMS)
System Integration
Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors
Collaborate with IT and business teams to ensure secure and scalable integrations
Support real-time and batch data exchange between CXone and backend systems
Project Execution
Lead end-to-end implementation projects including requirement gathering, design, testing, and deployment
Create and maintain technical documentation and configuration guides
Ensure compliance with security and data governance standards
Support & Optimization
Monitor system performance and troubleshoot issues across IVA and integrations
Continuously optimize call flows and routing logic based on analytics and feedback
Provide training and support to internal teams on CXone features and best practices
Qualification
Required
5+ years of experience in contact center technology implementation, with 2+ years in NICE CXone
Hands-on experience with IVA design, and CXone Studio
Excellent communication, documentation, and stakeholder management skills
Preferred
Strong understanding of RESTful APIs, webhooks, and integration patterns
NICE CXone certifications (e.g., CIP, IVA, Studio) preferred
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
201-500 employees
H1B Sponsorship
Yochana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
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