Marquis Association Management · 15 hours ago
Maintenance Director - Luxury Property Management
Miami, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMarquis Association Management is a company focused on luxury property management, and they are seeking a Director of Maintenance Services to lead their Maintenance Services team. This role involves strategic leadership, program development, and operational oversight to ensure high-quality maintenance services across client properties.
Building MaintenanceProperty ManagementReal Estate
Responsibilities
Represent Associa/Marquis in a positive and informative manner to the internal and external customers through community relations, marketing activities, and client relationships
Serve as a valuable resource to management operations in order to support core business
Increase efficiencies and customer service ratings amongst managers and clients
Coordinate with maintenance supervisors to increase productivity among the maintenance services division on all client properties
Monitor development of branch operations as well as accounting and financial reporting for each branch
Implement a training program to increase customer service quality and meet OSHA requirements
Ensure acquisition of new business meets or exceeds company goals
Oversee the implementation and integration of all maintenance services related initiatives
Provide training and tools for managers and maintenance service staff to develop or improve training, quality control, communication, profitability, customer service, subcontractor management, and any other aspects required to all allow for increased revenues and profits
Participate in Associa training including Associa University webinars, etc
Preparation and oversight of compliance of Preventative Maintenance programs for all client properties
Assist and support of on-site maintenance teams with all projects and provide direct support for any projects that are outside the typical scope of duties
Perform periodic on-site inspections to ensure adherence to company and property policies and procedures
Assist with hiring, creation of maintenance department and applicable documents for all newly acquired accounts (start-ups)
Collaborate with Director of operations on all new buildings, conduct site inspections and work with development teams to set up pre-opening PM manuals, emergency response and initial set up of the new property
Assist with business development by inspecting potential sites and walkthrough a any site as necessary
Other duties as assigned
Qualification
Required
High School Diploma or GED Required
5 – 7 years of directly related or closely related experience
3 – 5 years of Management and/or Supervisory experience
Knowledge of residential association management industry, specifically field services
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of company policies, procedures and forms at an expert level
Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of Reserves and Structural Reserves requirements
Knowledge of OSHA worksite and personal safety requirements
Knowledge of State or local governmental safety requirements
Knowledge of conflict resolution techniques at an expert level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Self-motivated, proactive, detail oriented and a team player
Time management and time critical prioritization skills
Location Specific License
Travel within the 4 counties that branch performs services (Miami-Dade, Broward, Palm Beach and Monroe counties)
Preferred
Bachelor's degree Preferred
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Marquis Association Management
Marquis Association Management specializes in residential property management and maintenance services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase