Yoh, A Day & Zimmermann Company ยท 1 week ago
FULL TIME IT Desktop Support Specialist - Onsite 5 days/week - Intune Patching, Shell Scripting
Boston, MA
Full-time
Onsite
Mid, Senior Level
$60K/yr - $85K/yr
7+ years expYoh, A Day & Zimmermann Company is a global staffing organization seeking an IT Desktop Support Specialist to provide exceptional technical support to employees worldwide. The role involves desktop support, vendor coordination, and process automation, while also mentoring junior engineers and driving improvements in global support efficiency.
Bookkeeping and PayrollConsultingStaffing Agency
Hiring Manager
Bhagyashree Yewle
Responsibilities
Provide deskside and remote support for employees, resolving incidents related to hardware, software, mobile devices, and collaboration tools
Install, configure, and maintain operating systems, Microsoft 365 applications, and standard business software
Troubleshoot complex issues involving Windows, Microsoft 365 (Teams, Outlook, SharePoint, OneDrive), Azure AD, Azure Virtual Desktop, and networking components
Support AV/conference room systems, ensuring reliable video and audio performance
Manage onboarding and offboarding tasks, including device setup, access control, and provisioning
Deliver prompt, professional, and courteous communication with end users until resolution is achieved
Qualification
Required
7+ years of relevant experience in a customer-facing role with a strong track record of achievement and demonstrated technical leadership and mentorship capability
MUST HAVE - Intune Patching, Shell Scripting and strong overall IT Desktop Support experience
Strong scripting and automation experience (PowerShell, Bash, or Python)
Deep expertise in Microsoft 365 (Outlook, Teams, SharePoint, Intune, OneDrive), Azure AD, and Windows 11
Proficiency with Windows and mobile device management (Intune)
Familiarity with networking fundamentals (VPN, DNS, DHCP, switches, and wireless troubleshooting)
Experience supporting AV/conference room technologies (Zoom, Cisco, Crestron)
Familiarity with endpoint security and management tools (Defender for Endpoint, CrowdStrike, SentinelOne)
Experience with monitoring and deployment tools such as Microsoft Endpoint Analytics, Autopilot, SCCM, Datadog, or LogicMonitor
Excellent communication and problem-solving skills, with the ability to clearly explain complex technical topics
Customer-focused approach with exceptional attention to detail and follow-through
Proven reliability, accountability, and ability to work independently within a global team structure
Experience mentoring or providing technical guidance to other support staff
Advanced PowerShell scripting for automation of M365, Intune, and Azure AD tasks
Familiarity with API integrations, workflow automation, and version control (Git/GitHub)
Experience with endpoint and identity management (Conditional Access, MFA, Azure AD roles)
Experience within the Financial Services Industry
Preferred
Microsoft Certified: Endpoint Administrator Associate (MD-102)
Microsoft Certified: Azure Administrator (AZ-104)
ITIL v4 Foundation
CompTIA Network+ or Security+
Microsoft Certified: Power Automate RPA Developer Associate (preferred but not required)
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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