Berkadia · 1 day ago
Client Relations Specialist - Commercial Loan Servicing
Midvale, UT
Full-time
Onsite
Mid Level
3+ years expBerkadia is a leading commercial loan servicer committed to professional development and growth. The Client Relations Specialist acts as a liaison between borrowers and various functional business units, ensuring effective communication and management of loan servicing requests and issues.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Monitors, administers or refers borrower requests to the appropriate Servicing functional business unit or outside party upon review of the applicable loan documents and service agreements
Provides detailed referral requests, including applicable loan document and investor requirements on transactions requiring lender consent such as easements, partial releases, and condemnations
Monitors and reviews loan specific trigger events to ensure appropriate action is taken to meet required deadlines
Works with management on appropriate responses and decisions regarding risk assessment of loans including comprehensive reviews of construction draw requests, potential loan servicing transfers, including loan document and servicing agreement requirements
Consults with direct report, manager and personnel within Berkadia, as necessary, and follow-up with borrower to ensure completion of requests and inquiries
Manages and/or escalates complex issues that will include some decision making on the Client Relation Managers part
Monitors portfolio specific reports and adhere to established Berkadia policies and procedures for processing open items or issues
Confronts problem situations in conjunction with assessment of loan documents and investor guidelines
Reviews written analysis of lease documents and enforce approval conditions
Develops personal technical skills by completing appropriate training courses and satisfying the annual required training hour minimum
Responds to all phone calls and emails within 24 hours of receipt
Works with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems
Other duties as assigned. (This job has no supervisory responsibilities)
Qualification
Required
Strong communication skills, both written and verbal
Ability to work in a team environment and adapt to a rapidly changing environment
Ability to maintain confidentiality and adhere to organization policies and procedures
Strong attention to detail, accuracy, and consistency
Bachelor's degree or equivalent
Three to five years prior experience in a similar position or professional work experience
Benefits
Monthly paid volunteer hours and donation matching to benefit our communities
Employee Resource Groups that help you grow with us
Fertility and family planning services
Up to 12-weeks of fully paid parental leave
Mental health care, including free counseling sessions
We'll help you fund your learning journey with generous tuition reimbursement
Pet insurance discounts
And more!
Company
Berkadia
Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients.
1001-5000 employees
H1B Sponsorship
Berkadia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (9)
2022 (3)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$111.88M2019-11-01Debt Financing· $67.56M
2018-09-04Debt Financing· $44.32M
Leadership Team
Gary Mumford
Chief Technology Officer
Recent News
Denver Business Journal
2025-01-06
Company data provided by crunchbase