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TELUS Health · 3 days ago

Implementation Consultant - Benefits Administration Systems

Westwood, MA

Full-time

Onsite

Mid Level

3+ years exp

TELUS Health is empowering every person to live their healthiest life by leveraging technology to improve health outcomes. As an Implementation Consultant, you will lead implementation projects, manage data processing activities, and provide technical support to clients throughout their benefits journey.

Electronic Health Record (EHR)Health CareMedicalTelecommunications

Responsibilities

Manage administrative and case management issues with minimal supervision

Process individual participant requests and plan-level data operations

Complete and peer review transactions and file postings for plan participants

Ensure all items are processed accurately and within agreed-upon SLA timeframes

Communicate with clients regarding participant inquiries requiring additional information

Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development

Test and analyze system configurations against requirement documents during implementation and administration

Leverage sophisticated database tools to set up healthcare and group benefits databases

Define data fields, import data, design screens, and create queries and reports

Apply strong knowledge of Health and Welfare Benefit domain rules and regulations

Review plan documents to build plan-specific knowledge and assist with research

Participate in client-specific and TELUS Health-wide project initiatives

Monitor project schedules to ensure deliverables are met on time

Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines

Integrate quality assurance processes into all projects and deliverables

Notify project managers or clients proactively if timelines are at risk

Qualification

Benefits AdministrationData AnalysisDatabase ManagementSQLExcelProject ManagementCommunication SkillsOrganizational SkillsTeam CollaborationProblem-SolvingAdaptability

Required

3-5 years in Benefits Administration industry, or as an Analyst/Operations Specialist

Demonstrated strength in analytical thinking and exceptional attention to detail

Familiarity with healthcare or group benefits concepts

Proven ability to prioritize and manage multiple projects simultaneously

Working knowledge of Excel including VLookup, Pivot Tables, and Macros

Strong ability to learn new systems and processes quickly

Experience with data processing and analysis

Excellent oral and written communication skills

Strong organizational and time management abilities

Self-motivated, quality-conscious, and committed to meeting deadlines

Ability to thrive in a collaborative team environment

Preferred

Working knowledge of SQL, MS Access, and/or VB

BA/BS degree

Project management background

Previous experience with database management or data processing

Experience in project coordination or administrative support roles

Professional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.)

Experience working in a consulting or client services environment

Understanding of compliance requirements in benefits administration

Company

TELUS Health

Glassdoor3.8

TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS.

Founded in 1998

Montréal, Quebec, CAN

5001-10000 employees