BMO U.S. · 21 hours ago
Bank Manager
Kokomo, IN
Full-time
Onsite
Senior Level
$67K/yr - $124K/yr
5+ years expBMO U.S. is a financial institution committed to delivering exceptional service and fostering positive change. The Bank Manager will guide and coach employees, ensure alignment with company values, and develop strategies to enhance customer experience and profitability while complying with regulatory requirements.
Banking
Responsibilities
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do
Ensures alignment between values and behaviour that fosters diversity and inclusion
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders
Attracts, retains, and enables the career development of top talent
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance
Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses
Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer
Conducts cold calls to prospective customers to develop new customer relationships
Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business
Supports the Bank’s community involvement and participates in community activities
Maintains a high-touch relationship with key branch customers and prospects within the market
Resolves customer related issues using knowledge of bank services, products, and processes
Fulfills sales and service activities for the customer in accordance with approved procedures
Recommends and implements solutions based on analysis of issues and implications for the business
Assists in the development of strategic plans
Builds the business plan for the branch
Influences and negotiates to achieve business objectives
Identifies emerging issues and trends to inform decision-making
Implements, reviews, and revises work plans
Helps determine business priorities and best sequence for execution of business/group strategy
Conducts independent analysis and assessment to resolve strategic issues
Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers
Ensures alignment between stakeholders
Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues
Breaks down strategic problems, and analyses data and information to provide insights and recommendations
Communicates goals, plans, and assignments to achieve financial and customer service goals
Leads the implementation of new programs, products and processes within the branch
Coordinates the implementation of national and regional sales and service initiatives
Monitors the service request and problem resolution processes for adherence to national standards
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements
Plans and controls unit operating expenses in accordance with forecasts
Manages transactional outcomes for customer calls or defers to appropriate internal business groups
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations
Builds effective relationships with internal/external stakeholders
Maintains the confidentiality of customer and Bank information
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering
Complies with all legal and regulatory requirements for the jurisdiction
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus
Provides specialized consulting, analytical and technical support
Exercises judgment to identify, diagnose, and solve problems within given rules
Works independently and regularly handles non-routine situations
Broader work or accountabilities may be assigned as needed
Qualification
Required
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
Previous supervisory or management experience
In-depth knowledge of retail banking products and services
In-depth knowledge of competitive marketplace and trends in product offerings
In-depth knowledge of all branch operational processes and policies
In-depth knowledge of branch technologies, processes, and performance metrics
In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives
Deep knowledge and technical proficiency gained through extensive education and business experience
Verbal & written communication skills - In-depth
Collaboration & team skills - In-depth
Analytical and problem solving skills - In-depth
Influence skills - In-depth
Data driven decision making - In-depth
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO U.S.
We’re a bank, but there’s more to it than that. We're a top ten bank in North America and have been serving our customers since 1817.
5001-10000 employees
H1B Sponsorship
BMO U.S. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (11)
2023 (41)
2022 (22)
2021 (14)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Mike Morton
Vice Chair U.S. Commercial Banking
Recent News
2025-10-16
2025-09-23
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