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Phelps County Bank · 17 hours ago

Director of Loan Operations

Rolla, MO

Full-time

Onsite

Mid, Senior Level

7+ years exp

Phelps County Bank is a financial institution seeking a Director of Loan Operations to oversee the recruitment, hiring, and management of a loan operations team. This role ensures that staff are well-equipped to process and service loans while adhering to compliance regulations and meeting production goals.

BankingFinanceFinancial Services

Hiring Manager

Jaime Lasley

Responsibilities

Identifying support staff, participating in interviews, and leading hiring decisions to maintain adequate staffing levels

Evaluating loan support staff performance based on key metrics like loan volume, quality, and compliance, providing feedback, and coaching for improvement

Addressing employee concerns, resolving conflicts, and maintaining a positive work environment within the loan team

Creating and managing staff schedules to optimize productivity and meet customer demand

Overseeing development of training programs to ensure loan staff are proficient in loan processes, compliance regulations, and new product offerings

Monitoring loan team activities to ensure adherence to all relevant documentation standards, state and federal lending regulations, and internal policies while managing data integrity within loan systems and ensuring accuracy of loan bookings

Preparing and reviewing reports and facilitating collection of documentation for audits

Strong project management skills for identification and implementation of lending strategies and platforms

Tracking key performance indicators (KPIs) related to loan origination, servicing, and staff productivity, generating reports for management

Acting as a point of contact to resolve operational issues related to loan payments, account discrepancies, and other loan servicing problems

Working with other bank departments to ensure efficient workflow and positive working relationships across the organization

Qualification

Loan origination knowledgeLoan servicing knowledgeLeadership abilitiesRecruitment experienceAnalytical skillsPerformance data interpretationSoftware systems knowledgeCommunication skillsInterpersonal skillsTeam management