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Duke University Health System · 17 hours ago

Electronic Imaging Technician - Radiology/Film Library - Second Shift

Durham, NC

Full-time

Onsite

Entry Level

1+ years exp

Duke University Health System is committed to compassionate care that changes the lives of patients and their loved ones. The Electronic Imaging Technician will support medical staff in the acquisition and distribution of digital patient records, ensuring the integrity of Radiology records while utilizing PACS and other applications.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Access reports, images and other patient data via Maestro Care/PACS and other DUHS applications

Utilize imaging equipment and established procedures to create CDs/DVDs for customers

Utilize designated equipment and established procedures to import and export image data on CD/DVD, Powershare and other media

Operate the Digital Media Creator (DMC) equipment to create CD or DVD, containing imaging studies in DICOM format at the request of patients, providers, hospitals and other entities

Fill requests for DUHS images by pushing DICOM images from PACS to Powershare

Push images received in Powershare to PACS in order to fulfill the MaestroCare physician order

Using the Maestro Care Image Library Status Report to process orders from providers to store images in PACS. Digitize images stored on plain film utilizing Digitizer

Transfer images, either the entire study or specifically requested series to designated DICOM destinations

Identify unspecified exams Obtain signed patient authorization to release medical information as required by DUHS policy

Must be able to communicate in a professional manner both through written and spoken means

Daily work requires answering phones, using email to send and receive signed documents and handling faxed requests

Functions performed by this position have a direct impact on patient safety and the timeliness of patient care

In all aspects of the job, the candidate must pay close attention to detail and perform with high accuracy consistently in a high volume area, all while strictly adhering to Federal and State regulations and DUHS policy

This position routinely coordinates with outpatient clinics, inpatient units, Emergency Department, and surgeons both internal to DUHS and external to DUHS

Must be able to effectively communicate with all DUHS employees including physicians, nurses, technologists, patient service associates and administrative professionals

Performs other tasks related to the operation and monitoring of radiology clinical and administrative information systems

Troubleshoot problems with image quality and equipment malfunction and submit timely and effective Service Now Requests

Display a helpful and professional attitude when helping patients, DUHS staff and coworkers. Highly developed customer service skills are required in order to meet patient needs and internal customer expectations

Utilize Microsoft Word, Excel, Outlook, MaestroCare, PACS, and Powershare to complete daily logs, correspond with attorneys, physicians, patients and other staff members

Capable of retrieving studies from various media for downtime situations or upon request from clients

Responsible for established quality assurance procedures for imported and exported image data

Maintains auditing and tracking tools established for the file room

Updates patient demographics Merge images to studies, and updates order information when defined as part of established procedures or import/export of images data (outside interpretation workflow), as required and requested by EICs, technologists, and radiologists

Auditing - Use Excel spreadsheets for undictated reports and unread worklists for department

As team lead manage time cards; participate in the review and hiring process

Run the query in PACS for unread and unspecified, requiring basic Excel knowledge

Develop documentation, tracking tools, and training materials for Image Library

Respond to requests for images and reports related to legal cases

Communicate professionally and timely in written and oral communication, with attorneys, judges and social workers

Qualification

PACSDICOMMicrosoft ExcelCustomer ServiceTeam CoordinationCommunication SkillsAttention to Detail

Required

Work requires a minimum of a High School Diploma or GED

One year of experience in health care or PACS support or Radiology or Customer Service related field

North Carolina Driver's License

Preferred

Associates Degree preferred

Company

Duke University Health System

Glassdoor3.7

World-class academic and health care system

Founded in 1925

Durham, North Carolina, USA

10001+ employees

http://dukemedicine.org

H1B Sponsorship

Duke University Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (33)

2024 (30)

2023 (17)

2022 (24)

2021 (12)

2020 (10)