Shyft6 · 18 hours ago
Epic Beacon Analyst
Shyft6 is seeking an experienced Epic Beacon Application Analyst to support a health system that has recently completed an Epic implementation. The role focuses on post-go-live stabilization, including break/fix support and enhancement requests to improve oncology workflows.
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Responsibilities
Provide day-to-day break/fix and stabilization support for Epic Beacon following a recent go-live
Triage, analyze, and resolve incidents and service requests related to: Oncology treatment plans and protocols, Chemotherapy and infusion workflows, Orders, scheduling, and documentation within Beacon, Clinical decision support and safety checks
Investigate and resolve issues impacting patient care, clinician efficiency, or regulatory compliance
Collaborate with oncology clinicians, pharmacists, nursing staff, and operational leaders to understand issues and enhancement requests
Design, build, test, and deploy small enhancements and minor optimization projects within Epic Beacon
Support workflow refinement and system optimization based on post–go-live feedback
Participate in integrated testing and user acceptance testing (UAT) for enhancements and fixes
Maintain build documentation, change records, and workflow diagrams
Follow change management and governance processes for production support
Provide knowledge transfer and ongoing support to internal IT teams as needed
Qualification
Required
4+ years of Epic application analyst experience with a focus on Epic Beacon
Experience supporting post–go–live Epic environments, including break/fix and stabilization efforts
Strong understanding of oncology workflows, including chemotherapy ordering, administration, and documentation
Experience working in a ticket-driven support environment (ServiceNow, JIRA, or similar)
Ability to troubleshoot complex workflow and build issues in a live production environment
Strong communication skills with the ability to work directly with clinical and operational stakeholders
Epic Beacon certification or demonstrated proficiency (certification preferred)
Preferred
Experience supporting oncology services in an acute care or ambulatory setting
Familiarity with related Epic modules such as Willow, Ambulatory, Cadence, or Prelude
Prior experience delivering post–go–live optimization or stabilization projects
Experience participating in on-call or after-hours support rotations