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Dexian · 16 hours ago

Customer and Technical Support Consultant

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $18.30/hr

Dexian is a leading technology and professional staffing company with a global presence. They are seeking a Customer and Technical Support Consultant to provide vital support to veterinarians and animal healthcare professionals, assisting with equipment installations and troubleshooting technical issues.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Responsibilities

You will instruct customers on the use of our in-house diagnostic analyzers

You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues

Qualification

Technical support experienceVeterinary practice experienceComputerTechnical skillsSoftware integrationProblem solvingCustomer serviceFluent in EnglishInterpersonal skillsOrganizational skillsCommunication skills

Required

Fluent in English

Experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment

Strong computer and technical skills, with the aptitude to learn applicable software and hardware

Highly motivated, goal-oriented, and a strong collaborator

Proven track record of providing extraordinary customer service

Superb listening and communication (verbal and written) skills

Strong interpersonal skills with the ability to establish rapport quickly

Master problem solver with fine attention to detail

Strong organizational skills in a multi-tasking environment

Ability to learn quickly and apply skills and abilities to a variety of customer interactions

Ability to be on the phone for 8 hours per day

Reliable and dependable attendance is an essential function of this position

Available by telephone, voicemail, email, and MS Teams messaging during scheduled business hours

High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained

Preferred

Networking and/or software support experience

Benefits

You will be supplied with a laptop, docking station, monitors, keyboard, mouse, and headset, which will need to be maintained appropriately.

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)