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Vanderbilt Mortgage and Finance, Inc · 16 hours ago

Loan Specialist (LO)

Maryville, TN

Full-time

Hybrid

New Grad, Entry, Mid Level

$50K/yr - $90K/yr

0+ years exp

Vanderbilt Mortgage and Finance, Inc. is a national housing lender committed to making homeownership more attainable for families. The Loan Originator guides customers through the loan process, evaluates loan applications, and ensures compliance with lending regulations while providing excellent customer service and building relationships with clients.

Financial ServicesLendingReal Estate

Responsibilities

Facilitates the lending process by assisting new and returning clients with loan applications, obtaining personal and financial information, describing types of loans, ensuring all documentation is complete and accurate, and coordinating with various stakeholders to expedite loan approvals

Helps determine appropriate loan products for individual home buyers; obtains leads through Retail Home Centers

Presents or communicates credit terms for the purpose of negotiating prospective credit approvals required as part of the loan process

Ensures timely and efficient processing of credit applications and communication to individual Home Centers

Evaluates applicant financial information, including income, assets, liabilities, and credit history, to determine loan eligibility and risk level

Decisions mortgage loan applications based on borrower qualifications, creditworthiness, and adherence to lending guidelines and communicate decision with applicant; approves loans up to $175k for home only or $275k for land and home

Ensures compliance with lending regulations, internal policies, regulatory standards, and industry best practices throughout the loan origination process

Maintains organized records of loan applications, correspondence, and related documentation

Identifies and mitigates potential risks associated with loan applications, such as fraud, misrepresentation, or inadequate collateral

Communicates effectively with clients, loan officers, underwriters, and other stakeholders to coordinate loan processing and resolve any issues or discrepancies

Identifies opportunities for process improvement and efficiency enhancement in loan processing and customer service delivery

Communicates underwriting decisions and requirements effectively with loan officers, processors, and other stakeholders. Provide explanations and guidance to resolve any issues or discrepancies

Employs negotiation techniques and conflict resolution strategies to navigate challenging situations and achieve mutually beneficial outcomes for all parties involved

Builds and maintains positive relationships by exhibiting consistent reliability, transparency and integrity with clients, referral partners, and other stakeholders to foster repeat business, referrals, generate leads, and cultivate new business opportunities

Addresses issues and resolves conflicts in a timely and diplomatic manner, maintaining positive relationships and promoting client satisfaction any time issues arise during the loan application process

Qualification

NMLS licensingLoan application evaluationCompliance with regulationsBasic computer skillsCommunication skillsAnalytical skillsCustomer serviceRelationship managementProcess improvementAS/400WordExcelAttention to detailTeamworkAdaptabilityOrganizational skillsNegotiation skillsConflict resolutionTime management

Required

Bachelor's degree or equivalent experience required

0 experience with bachelor's degree or 4 years related experience with high school diploma or equivalent

Nationwide Multistate Licensing Systems (NMLS) licensing for assigned states required

Have taken or ability to complete required 20 hours education for licensing and continuing education requirements

Meet all federal and state requirements (e.g., background checks) to obtain mortgage originator license (MLO)

Basic computer skills with ability to type at least 25 wpm

Ability to communicate effectively and efficiently via phone, email, and person to person

Exhibit adaptability and flexibility in adjusting communication styles and approaches to accommodate diverse personalities, preferences, and cultural nuances

Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken

Ability to manage multiple and/or conflicting responsibilities

Great attention to detail and organizational skills

Ability to work in a team environment

Preferred

Knowledge of AS/400, Word, and Excel a plus

Benefits

Medical and Dental Plan with Prescription Coverage and Vision.

Competitive benefits including 401(K) includes 100% company match of the first 4%.

Paid time off days (PTO), maternity/paternity leave, and holidays.

Community involvement including Volunteer Paid Time Off (VTO).

Tuition Assistance for your first degree

Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.

Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

Collaborative and energetic work environment.

Professional development and promotional opportunities.

Competitive bonus programs.