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AmeriVet Veterinary Partners · 18 hours ago

Customer Service Representative - H

Amarillo, TX

Full-time

Onsite

New Grad, Entry Level

AmeriVet Veterinary Partners is a company dedicated to providing exceptional veterinary care. The Veterinary Client Service Representative (CSR) serves as the first point of contact for clients, managing communications, scheduling, and ensuring a welcoming front-desk experience.

Financial ServicesHealth Care

Responsibilities

Greet clients and patients warmly in person and by phone

Schedule appointments, procedures, and follow-up visits

Answer questions regarding services, policies, and basic pet care (non-medical)

Handle client concerns with empathy, professionalism, and efficiency

Communicate clearly with veterinarians and technicians regarding client needs

Maintain accurate client and patient records in the practice management system

Process payments, invoices, estimates, and financial transactions

Manage incoming calls, emails, and messages

Handle check-ins, check-outs, and appointment flow

Maintain cleanliness and organization of the reception area

Assist with patient intake and discharge instructions

Coordinate prescription refills and medical records requests

Support hospital workflow during busy periods

Adhere to hospital policies, safety protocols, and confidentiality standards

Qualification

Customer service skillsCommunication skillsBasic computer proficiencyVeterinary practice softwareMultitasking abilityOrganizational skillsTeam-oriented mindsetAttention to detailCalm under pressure