FORTÉ · 18 hours ago
Senior Audio-Visual Support Technician
Alpharetta, GA
Full-time
Onsite
Senior Level
$36/hr - $41/hrFORTÉ is a 100% employee-owned company with over 50 years of experience in reimagining the modern workplace. The Senior Audio-Visual Support Technician will provide advanced AV support, oversee technical operations, and mentor junior staff while ensuring the seamless integration and performance of audiovisual systems for enterprise customers.
Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications
Hiring Manager
Macy Markham
Responsibilities
Manage and configure AV systems for large-scale events, meetings, and specialized projects, including high-end audio systems, multi-camera video conferencing setups, and integrated control systems
Serve as the escalation point for Level 1 AV Technicians, providing in-depth troubleshooting and problem-solving for complex audiovisual issues, including equipment failure, software integration problems, and networked AV systems
Evaluate and improve the performance of AV systems by identifying and implementing enhancements, such as upgrading equipment, optimizing signal flow, and improving room acoustics or video quality
Provide guidance, training, and technical support to Level 1 AV technicians, ensuring they are developing the skills necessary for effective problem-solving and AV setup
Work closely with IT departments to integrate AV systems with network infrastructure, ensuring proper configuration, security, and functionality
Plan and oversee AV requirements for high-profile events, liaising with event coordinators, clients, and external vendors to ensure all technical needs are met
Lead routine maintenance and troubleshooting on complex AV systems, recommending and implementing upgrades or replacements as necessary
Maintain detailed records of AV setups, troubleshooting procedures, and system performance. Provide reports on equipment usage, downtime, and recurring issues to management
Manage relationships with AV vendors, coordinate repairs, and assist in procurement of AV equipment, software, and services
Maintain a high level of professionalism and customer service when dealing with stakeholders, ensuring timely and efficient resolution of AV issues
Qualification
Required
Proficiency in AV control systems (Crestron, Extron, AMX) and the ability to program or configure them
Strong knowledge of audio systems, video conferencing platforms (Zoom, Webex, Microsoft Teams), and presentation equipment
Deep understanding of signal flow, networking for AV systems, and digital/analog AV connections (HDMI, SDI, Dante, AES)
Ability to troubleshoot advanced AV issues such as networked AV systems, complex audio feedback, or multi-source video switching
Familiarity with AV over IP systems and networked AV solutions
Experience in designing and deploying large-scale AV systems
Leadership abilities, with a focus on mentoring junior technicians
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users
Strong organizational and project management skills
Preferred
Advanced certifications in AV technology (CTS-I, CTS-D, or similar)
Benefits
Healthcare, vision & dental coverage to keep you and your family well
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
Employer-paid life and disability insurance for added peace of mind
401(k) with company match to invest in your future
Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
Tuition reimbursement and ongoing learning opportunities to support your growth
Employer-paid employee assistance program to care for your physical, mental, and financial health
Paid time off that helps you truly disconnect
Company
FORTÉ
FORTÉ is a provider of innovative communication and collaboration solutions and services.
Founded in 1974
1001-5000 employees
H1B Sponsorship
FORTÉ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (8)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jeff Stoebner
CEO
Joshua Braun
Chief Information Officer
Recent News
2025-12-22
Company data provided by crunchbase