The Kendall Group ยท 1 day ago
Customer Service Representative
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry LevelThe Kendall Group is a 100% employee-owned company with multiple divisions serving various industries. They are seeking a Customer Service Representative to manage customer queries and complaints, process orders, and maintain positive relationships with customers through excellent service.
ElectronicsManufacturingSupply Chain ManagementWholesale
Responsibilities
Maintain a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Communicate with customers and vendors through various channels
Acknowledge and resolving customer complaints
Acquire basic product knowledge to assist customers and vendors
Participate in sales and product training sessions
Process quotes in business system
Provide vendor portal assistance to customers
Maintain records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues, as necessary
Perform other duties and projects as assigned
Qualification
Required
Entry Level work experience
High school diploma or GED
Proficiency in Microsoft Office
Excellent work ethic
Good verbal and written communication skills
Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
Ability to communicate well with all levels of the organization
Ability to provide excellent internal and external customer service
Ability to see, talk and hear
Ability to sit for 8 hours a day
Normal office environment
Occasional travel to branches or to business related functions such as training or seminars
Preferred
Previous customer service, preferably with a related product line
Experience interfacing or supporting a direct sales force
Company
The Kendall Group
The Kendall Group is an electronics wholesaler and supplier that focuses on lighting and automation products.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Pat Schrager
Vice President Strategic Partnerships
Company data provided by crunchbase