Giesecke+Devrient · 17 hours ago
Electromechanical Field Service Technician III
Philadelphia, PA
Full-time
Onsite
Mid Level
4+ years expGiesecke+Devrient is an international technology group that specializes in integrated security technologies. They are seeking a Level III Field Service Technician who will provide on-site servicing, installation, and repair of complex electromechanical equipment while ensuring high customer satisfaction through proactive support and effective communication.
Cyber SecurityIdentity ManagementInformation TechnologyNetwork SecuritySecurity
Responsibilities
Apply company policies and procedures to complete routine tasks effectively
Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues
Represent the company professionally at all times
Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness
Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience
Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures
Manage parts inventory, coordinate shipments for repair and replenishment, and oversee the inventory of tools and test equipment
Record maintenance activities using approved methods and procedures
Follow escalation procedures to resolve issues promptly and ensure timely communication with designated company personnel and customer management
Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs
Assist with the on-site training of less experienced field service technicians
Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses. Travel may be within the home territory or to other areas
Perform all activities safely and adhere to company safety policies and procedures
Complete other duties as assigned
Qualification
Required
Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required
Strong oral and written communication skills are essential
Ability to use a laptop/tablet for administrative and diagnostic tasks
Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians)
High school diploma or GED required
Minimum of four (4) years of relevant work experience, including at least two years in a field service environment
Hands-on experience with electromechanical equipment is essential
Previous experience in customer-facing roles is required
Preferred
Hands-on experience with electromechanical equipment is preferred
An Associate degree or trade/technical school certificate/diploma preferred
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus
Company
Giesecke+Devrient
Giesecke+Devrient is a global technology group that provides physical and digital security technologies.
10001+ employees
H1B Sponsorship
Giesecke+Devrient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2022 (8)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$135.44M2022-11-23Debt Financing· $135.44M
Leadership Team
Andreas Morawietz
Global Head of eSIM & Solutions Portfolio
Steffen Frenck
Head of Sales Channels & Marketing
Recent News
2025-12-02
Fintechnews Middle East
2025-11-23
BiometricUpdate.com
2025-11-20
Company data provided by crunchbase