Amboy Bank · 1 month ago
Branch Operations Specialist
Old Bridge, NJ
Full-time
Onsite
Mid Level
$24/hr - $31.50/hr
4+ years expAmboy Bank is seeking a Branch Operations Specialist who provides exceptional customer service and sells bank products. The role involves building relationships with customers, assisting with bank transactions, and ensuring compliance with operational guidelines.
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Responsibilities
Build rapport and foster relationships with customers through information sharing and active listening
Meet customer expectations by accurately assessing needs and providing solutions
Provide timely, efficient and quality service when opening new client accounts
Cross sell products by determining needs and referring customers to appropriate business partners
Assist customers in a courteous and timely fashion
Perform teller responsibilities such as cash handling, processing transactions, daily proof and etc
Provide support and back up to the head teller
Comply with established policies, procedures and operational guidelines
Qualification
Required
Previous Teller experience
High school diploma or equivalent
4 years of banking experience (or a combination of advanced degree and experience, two years of which have been as a platform banker)
Demonstrated knowledge of banking products and services
Knowledge of principles and practices of needs assessment and ability to demonstrate such with existing and new customers
Strong written, verbal and interpersonal skills
Strong problem solving and decision making skills
Good conflict resolution skills (use tact and diplomacy to handle uncomfortable situations)
Job requires a willingness to develop a working knowledge of the teller system and develop capability of researching cash discrepancies
Job requires flexibility and willingness to travel to other locations/branch and to adapt to schedule changes
Job requires strong attention to detail and thoroughness in completion of assignments
Job requires developing constructive and cooperative relationships with others
Job requires the use of computers for various applications
Job requires honesty, integrity and ethical behavior
Ability to stand for long periods of time up to 75% of the day when functioning as a teller
Ability to sit for long periods of time
Ability to use hands to grasp, handle or feel
Ability to use computer keyboard and system to enter data and process information
Ability to talk, hear and see
Ability to use telephone to communicate with others
Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc
Banking: 1 year (Required)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Amboy Bank
Amboy Bank is a community bank offering banking services for individuals and businesses in New Jersey for over 130 years.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gary McEldowney
Vice President - Chief Credit Officer
Gregory Meyer
VP & Chief Information Officer
Company data provided by crunchbase