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Transwestern · 18 hours ago

Director of Front Office

Houston, TX

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Transwestern is a dynamic enterprise specializing in commercial real estate, and they are seeking a Director of Front Office to lead their Front Desk team. This role focuses on driving operational excellence and enhancing the guest experience in a luxury hotel environment.

Commercial Real EstateProperty ManagementReal Estate

Responsibilities

Lead, inspire, and develop the Front Office team to deliver consistently outstanding service and operational excellence

Collaborate closely with the Valet and Bell teams to ensure a seamless front-of-house experience

Drive and uphold Forbes and Leading Quality Assurance (LQA) service standards, ensuring consistent execution and guest satisfaction

Play an active, visible role at the front desk, leading by example in delivering a luxury guest experience

Partner with the Director of Operations to support strategic initiatives

Create and implement effective procedures, checklists, and performance standards to ensure service quality, efficiency, accountability and department profitability

Foster a strong, positive team culture through coaching, mentorship, and recognition of excellence

Analyze guest feedback and service metrics to drive continuous improvement

Support the onboarding and training of new team members to align with luxury expectations and evolving brand values

Work cross-functionally with Housekeeping, Engineering, Food & Beverage, and Sales to ensure flawless guest journeys and operational coordination

Other duties as assigned

Qualification

Luxury hotel experienceFront Office leadershipForbesLQA standardsHotel property management systemsGuest experience platformsTeam developmentCommunication skillsProblem-solving skillsConflict resolution skillsAdaptability