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Hy-Vee, Inc. · 17 hours ago

Contract Freight Coordinator

PDI, 2741 SE PDI Place, Ankeny, IA

Full-time, Contract

Onsite

New Grad, Entry Level

Hy-Vee, Inc. is a company dedicated to fulfilling customer expectations through its employees. They are seeking a Contract Freight Coordinator to schedule pickups and deliveries of contract freight, ensuring customer satisfaction and efficient operations.

Organic Food

Responsibilities

Reports to work when scheduled and on time. Adheres to company policies and departmental guidelines

Coordinates the scheduling of pick-up and delivery for backhauls and contract shipments accurately and efficiently including booking loads, negotiating freight rates, dispatching loads, special deliveries, and follow-up with drivers. Tracks movement to monitor shipments

Utilizes Prospero as well as other systems to coordinate and track freight activities. Monitors contract freight from pick-up to delivery, dealing with any problems to ensure good customer service

Serves as a driver contact for day-to-day operational needs including tracking ETA’s, pallet changes, lost paperwork, overweight issues, route changes, pick-up and delivery problems, and equipment breakdowns

Communicates with the warehouse on pallets miss-ships, longs, damaged product, and special freight instructions

Assists the department in general office functions including but not limited to answering incoming calls, performs customer service and handles problems following up with response quickly and efficiently, makes copies, monitors incoming faxes, compiles and distributes paperwork, and data entry

Solicits new contract freight customers presenting a positive representation of PDI

Responsible for overages, shorts, and damaged contract freight claims. Notifies vendors and consignees of discrepancies. Works with quality control supervisor on salvaged or donated products. Processes claims for lost or damaged product

Works with dispatchers and loaders when returning smaller quantities of pallets to vendor. Buys pallets as needed

Works with Accounts Receivable Associate in resolving billing discrepancies and issuing credit vouchers and chargebacks

Assists the Transportation Accountant with contacting customers regarding outstanding receivables

Other duties as assigned by management

Qualification

Transportation logisticsSalesNegotiationProblem-solvingGeneral math skillsSpreadsheet proficiencyOrganizational skillsMultitasking skillsCommunication skills