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TikTok · 2 weeks ago

Program Manager, Advertising Experience Engagement SMB

Austin, TX

Full-time

Onsite

Mid, Senior Level

TikTok is the leading destination for short-form mobile video, and they are seeking an Advertiser Experience Program Manager to support SMB Sales and Product teams with ads moderation. This role involves developing integrity strategies, engaging with stakeholders, and driving improvements in advertising experience.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Develop and maintain a deep understanding of relevant stakeholders' existing integrity issues and future needs

Work as the primary point-of-contact for SMB business teams on all integrity-related issues and provide proactive and ad-hoc support

Analyze data and identify areas of improvement in our existing programs, work with Product Managers and Engineers to implement enhancement projects

Formulate a roadmap for the development of integrity service management and balance long-term and short-term strategies/treatments with key stakeholders

Translate advertiser and sales teams integrity problems into tangible improvement projects

Actively engaged in continuous organizational improvement initiatives to meet the growth and address constraints within cross-departments

Partner with Training to identify and co-create training supports to resolve pain-points or policy ambiguities

Align region specific priorities and projects with global-level priorities

Contribute to the strategy and future direction of the AdEx team through adhoc / strategic assignments

Qualification

Program ManagementData AnalysisStakeholder EngagementRisk ControlAnalytical BackgroundProcess-orientedEntrepreneurial MindsetMedium Proficiency in EnglishMedium Proficiency in MandarinCollaboration

Required

Proven experience and background in a Program or Project management role

Demonstrate considerable experience initiating and driving projects to completion with autonomy

Demonstrate experience of engaging with GBS and integrity stakeholders to resolve integrity painpoints an advantage

Innovative and process-oriented, experienced taking lead on issues with a data-driven pragmatic approach

Experience communicating results of analyses with senior stakeholders of multiple XFN teams to influence the strategy and approach

Experience ramping up programs from concept and formulating frameworks

Experience working collaboratively in a global, diverse team and environment

Entrepreneurial mindset, self-driven, comfortable dealing with ambiguity and experience working in fast-paced environments with a passion to innovate

Medium Proficiency in English and Mandrian listening, speaking, reading and writing. Both English and Mandrian skill sets are required to support clients in APAC and to communicate with stakeholders

Preferred

Experience with risk control or risk moderation highly preferred

Analytical or consulting background

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)