Mass General Brigham · 19 hours ago
Practice Manager
Danvers, MA
Full-time
Onsite
Senior Level
$65K/yr - $94K/yr
5+ years expMass General Brigham is a not-for-profit organization focused on advancing patient care, research, teaching, and community service. The Practice Manager oversees the daily operations of the Orthopedic Surgery Danvers clinic, ensuring efficient and patient-centered operations while supervising staff and managing resources.
Health CareHome Health CareMedical
Responsibilities
Supervises Medical Assistants and Patient Services Coordinators; provides coaching, support, and direction
Recruits, hires, onboards, trains, and evaluates staff to promote high performance
Completes probationary and annual performance reviews; delivers ongoing feedback and corrective action as needed
Manages schedules, PTO, break coverage, and staffing needs across the clinic
Oversees weekly payroll and timekeeping through UKG
Leads monthly staff meetings to communicate updates, expectations, and team goals
Serves as a liaison between staff and physicians to support efficient provider workflow
Ensures smooth day-to-day clinic operations with optimal patient flow and timely scheduling
Provides backup coverage for critical roles as needed
Develops and maintains workflows and coverage matrices to support consistent, efficient operations
Actively monitors live clinic flow to address bottlenecks and maintain service standards
Promotes a high-quality, patient-centered experience through staff coaching and service excellence standards
Reviews and shares NRC patient feedback; partners with staff to address improvement opportunities
Serves as the escalation point for patient concerns and collaborates with Patient/Family Relations as needed
Participates in ambulatory-wide patient satisfaction initiatives and service recovery efforts
Leads and participates in initiatives to improve operational efficiency, including:
Reducing patient wait times
Streamlining administrative and clinical workflows
Manages clinic budget and monitors supply usage to ensure fiscal responsibility
Collaborates with the MA Lead to maintain inventory and manage supply ordering
Reviews and approves PO-based practice bills and generates purchase orders as required
Ensures a clean, safe, and compliant clinical environment aligned with Joint Commission, OSHA, and hospital standards
Oversees facility management needs, including work requests and minor upgrades
Maintains professional, functional, and patient-friendly clinic aesthetics
Serves as the clinic’s IT Super User and supports staff with system troubleshooting
Oversees security and access protocols for clinical applications and electronic health records
Communicates system updates and ensures staff training and compliance
Partners with the Clinical Director and service leadership on planning for clinic growth, including staffing, space, and equipment needs
Supports site initiatives such as radiology upgrades and expansion projects
Represents the clinic at departmental and hospital-wide committees and meetings
Partners with the Clinical Director to review and interpret scheduling data to optimize resources and balance surgeon and departmental needs
Synthesizes operational data to elevate issues (e.g., block allocation, efficiency, quality, safety) to leadership
Assists with New Product and Capital Equipment requests related to OR operations
Supports department-level special projects as assigned
Qualification
Required
Bachelor's Degree Related Field of Study required
Supervisory experience 5-7 years required
Experience working in a healthcare environment 5-7 years required
Proficiency in Microsoft Office, Excel, and other Microsoft Office applications
Epic Super User
Ability to learn new computer applications quickly and use them efficiently
Ability to make decisions quickly and independently
Excellent interpersonal/communications skills
Ability to work independently and in a team
Ability to work with staff of all levels
Ability to interact with individuals in senior leadership roles
Creative thinking, a willingness to learn new things, problem solving and an ability to handle multiple projects are expected
Ability to handle sensitive/confidential matters discreetly and maintain confidentiality guidelines
Strong communication and organizational skills
Strong and proven leadership skills
Excellent time management skills
Ability to adapt to multiple and rapidly changing priorities and deadlines
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
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