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Avoca · 18 hours ago

Technical Account Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

$130K/yr - $180K/yr

2+ years exp

Avoca is transforming how home service companies engage with their customers through AI-powered conversational agents. As a Technical Account Manager, you will own the post-sales technical relationship with customers, guiding them through onboarding and integration while ensuring measurable business outcomes on Avoca's platform.

Software

Responsibilities

Serve as the primary technical point of contact and trusted advisor post‑sale, ensuring successful implementation, integration, and adoption

Lead onboarding and rollout programs, tailoring technical approaches to each customer’s goals, stack, and business model

Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance

Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts

Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for value creation

Collaborate with Sales, Product, and Engineering to resolve technical challenges, provide structured feedback, and influence roadmap priorities

Build and maintain best practices, playbooks, and scalable success frameworks for integrations, prompting, and ongoing optimization

Manage multiple customer engagements simultaneously, balancing hands-on tactical execution with strategic guidance

Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams; communicate clearly with both technical and non-technical audiences

Qualification

Technical Account ManagementAPIsWebhooksIntegration PatternsSaaSCustomer SuccessAnalytical MindsetCommunication SkillsPresentation SkillsSelf-Motivated

Required

2–5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience)

CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns; ability to read and discuss payloads, auth models, and error handling

Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts

Exceptional communicator with strong presentation and facilitation skills; comfortable leading technical discussions and executive updates

Analytical mindset with the ability to tie customer KPIs (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes

Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments; thrives on owning processes end-to-end